You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,600.00 - $59,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Employee assistance program
Job Description
Hard Rock Hotel & Casino Sioux City is a premier award-winning gaming destination located in Sioux City, renowned for its vibrant entertainment, extensive gaming options, and exceptional hospitality. The casino features over 675 slot machines, live table games, and various first-class amenities designed to provide guests with an unforgettable experience. The property houses the Hard Rock Hotel, a distinguished AAA Four Diamond rated establishment, a prestigious accreditation earned by only a small percentage of hotels globally, highlighting its commitment to excellence in service, accommodations, and amenities. The hotel is complemented by three bars and two distinguished restaurants, including Fuel American... Show More
Job Requirements
- Bachelor's degree in Business Administration, Hotel & Restaurant Management, or related field
- Two years of experience in hotel operations
- Must obtain valid gaming license, where applicable
- Ability to work effectively in a fast-paced environment
- Excellent organizational and leadership skills with the demonstrated ability to manage a team
- Excellent guest service skills with strong attention to details
- Demonstrated knowledge and hands-on experience in hotel operations as well as related computer and telephone systems
- Demonstrated knowledge of Micros Opera hotel computer systems and telephone systems
- Knowledge of math and statistics
- Knowledge of Microsoft applications and other computer applications
Job Qualifications
- Bachelor's degree in Business Administration, Hotel & Restaurant Management, or related field
- Two years of experience in hotel operations
- Must obtain valid gaming license, where applicable
- Demonstrated knowledge and hands-on experience in hotel operations as well as related computer and telephone systems
- Demonstrated knowledge of Micros Opera hotel computer systems and telephone systems
- Excellent organizational and leadership skills with the demonstrated ability to manage a team
- Excellent guest service skills with strong attention to details
- Knowledge of math and statistics
- Knowledge of Microsoft applications and other computer applications
Job Duties
- Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that team members receive adequate guidance and resources for achievement of job responsibilities and meet departmental goals
- Manages and coordinates the operation of the front desk, PBX, bell services, housekeeping, and the Rock Shop to ensure efficiency and that the best possible service is provided to guests
- Ensures that all front desk, PBX, bell services, housekeeping, and Gift Shop personnel are properly trained in their duties and that all arriving and departing Hotel guests are provided with prompt and courteous service
- Addresses personnel and customer issues for the hotel and Rock Shop by investigating and resolving customer complaints and comments
- Establishes and maintains effective controls to ensure adherence to department procedures
- directs the investigation and correction of shortages and errors
- recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
- Works with Hotel Manager in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
- Schedules team members in all areas of the hotel and Gift Shop to achieve appropriate coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All