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Assistant Guest Service Manager - Little Rock, AR
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,400.00 - $51,800.00
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Life insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Employee Discounts
Job Description
Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. The company specializes in delivering premium valet and self-parking management, shuttle services, event parking, and porter/bell services across a broad range of industries, including hotels, resorts, healthcare facilities, and event venues. PMC stands out in the parking management industry by integrating a guest-first mindset, treating every service interaction as an extension of the hospitality experience. This approach ensures seamless, high-touch service that not only meets but often exceeds partner and guest expectations. PMC's reputation for excellence is grounded in its commitment to quality,... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year supervisory or related hospitality/customer service experience preferred
- Valid driver’s license with reliable transportation
- Acceptable motor vehicle record with no more than three moving violations in three years
- Pass and maintain a clean background check
- Ability to perform physical demands including sitting, standing, walking, and lifting moderate weights
- Willingness to work flexible hours and occasional travel
- Ability to use personal cell phones for work communication with reimbursement
- Ability to communicate effectively with clients and team members
- Availability for on-call operational support
Job Qualifications
- High school diploma or GED
- Minimum 1 year supervisory or related hospitality/customer service experience preferred
- Management, leadership training, or business certifications preferred
- Valid driver’s license with acceptable motor vehicle record
- Ability to pass and maintain a clean background check
- Exceptional guest service and communication skills
- Strong analytical and problem-solving abilities
- Ability to foster a positive, team-oriented culture
- Experience with payroll, revenue management, and reporting
Job Duties
- Provide hands-on guest service training to all associates
- Monitor daily interactions to uphold premium customer experience
- Supervise and coordinate all valet operations ensuring safe and efficient vehicle handling
- Reduce guest claims and associate injuries through training and monitoring
- Lead hiring, onboarding, training, and performance management of associates
- Ensure associates maintain professional appearance and service standards
- Manage client and associate communications to resolve concerns proactively
- Conduct weekly audits of associate timecards and payroll data
- Assist with revenue management ensuring proper reporting and financial safeguards
- Identify and develop high-potential associates through training and leadership opportunities
- Serve as key contact for urgent operational issues and on-call support
- Oversee execution of company initiatives ensuring compliance and alignment
- Promote team involvement in planning and process improvement
- Attend staff meetings and complete required training
- Work flexible hours including occasional travel for financial reviews or corporate meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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