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ASSISTANT GUEST EXPERIENCE MANAGER - THE SEABIRD RESORT
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $79,400.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Dental Insurance
Employee stock purchase plan
Health Insurance
Disability insurance
401(k) matching
Paid jury duty
Vision Insurance
Flexible spending account
Job Description
Hyatt is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through attentive and caring associates. As a premier hotel chain with locations worldwide, Hyatt thrives on creating environments where guests feel valued and well-cared for, offering sophisticated accommodations and personalized services. The company emphasizes a supportive work culture that nurtures career growth, provides enriching job opportunities, and fosters an atmosphere of collaboration and excellence.
At Hyatt, associates are the core of the guest experience, working in fast-paced environments that challenge their skills and reward their dedication. Employees are encouraged to grow p... Show More
At Hyatt, associates are the core of the guest experience, working in fast-paced environments that challenge their skills and reward their dedication. Employees are encouraged to grow p... Show More
Job Requirements
- Education level as required by hospitality industry standards
- Relevant experience in guest services or hospitality management
- Strong communication and leadership skills
- Ability to work under pressure in a fast-paced environment
- Availability to work flexible shifts including weekends and holidays
- Knowledge of hotel operations and local area amenities
- Proactive problem-solving capability
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of guest services
- Self-driven, as well as self-starter
- Organized
- Skilled at analyzing guest data analytics
- Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement
- Hotel or resort experience preferred
- Supervisory or managerial experience
- Open availability required to work weekdays, weekends, holidays, mornings, mid-days, afternoons, evenings
Job Duties
- Lead the guest recovery process
- Implement proactive communication with top tier guest requests prior to arrival
- Support guest experiences to exceed guest expectations
- Engage in casual conversation to enhance guest satisfaction
- Manage responsibilities within Rooms Operation as required
- Maintain knowledge of hotel services, local events, venues, and transportation
- Communicate effectively with guests and associates to ensure service quality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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