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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $22.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Hardee's is a renowned fast-food restaurant chain known for its commitment to delivering quality food and exceptional customer service. As part of the CKE Restaurants family, Hardee's has built a strong brand recognized for its dedication to its core values and customer satisfaction. The company operates in a highly competitive foodservice industry, where maintaining operational excellence, customer engagement, and employee development are paramount to its success. Hardee's focuses on creating a welcoming environment that fosters team collaboration and strives to provide a superior dining experience to all its guests. The Assistant General Manager (AGM) role is a pivotal position within... Show More
Job Requirements
- High school diploma or General Educational Development (GED) required
- Associate degree or higher preferred
- Minimum of one year experience in restaurant operations or equivalent combination of education and experience
- Proficient working knowledge of Microsoft Office applications
- Must be able to work a flexible schedule including days, nights, and weekends
- May be required to travel to other locations
- Effective communication skills
- Customer focused mindset
- Ability to develop talent
- Capable of execution excellence
- Accountability in performance management
Job Qualifications
- High school diploma or General Educational Development (GED) required
- Associate degree or higher preferred
- Minimum of one year experience in restaurant operations or equivalent combination of education and experience
- Proficient working knowledge of Microsoft Office applications
- Ability to work a flexible schedule including days, nights, and weekends
- Excellent communication and interpersonal skills
- Strong leadership and coaching abilities
- Knowledge of food safety standards and restaurant operational procedures
- Strong problem-solving skills and attention to detail
Job Duties
- Demonstrate CKE's core values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes
- Execute the performance management process consistently to ensure employees are set up for success and held accountable
- Partner with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements
- Actively monitor, demonstrate, and provide training on all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking
- Ensure proper supervision of restaurant through ongoing examination of station and customer activities
- Work assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends
- Drive customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards
- Coach, drive excellence, and recognize and assist the GM in holding all shifts accountable around core operational procedures using company systems
- Assist the GM in creating schedules and completing inventory orders and complete these tasks when the GM is absent or on vacation
- Ensure that food safety standards are met through direct observation while running shifts or when present in the restaurant
- Partner with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented
- Partner with the GM to analyze sales, labor, inventory, and controllables on a continual basis and take specific corrective action to meet or achieve margin and sales growth targets
- Communicate effectively with all levels of internal and external contacts (i.e. team members, guests, vendors, visitors)
- Take the initiative, in addition to providing excellent customer service, to perform other duties as needed to keep the restaurant clean, safe, and operating efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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