Assistant General Manager

OTO Development is a distinguished hotel development and management company renowned across the United States for its innovative approach and operational excellence in hospitality. Specializing in upscale select service, extended stay, and lifestyle hotels, OTO Development has established a reputation for quality and outstanding guest experiences. The company operates in key markets nationwide and has been honored multiple times as Developer of the Year by esteemed brand partners. OTO Development not only excels in property development but is also recognized for its commitment to community service, superior sales, marketing initiatives, and revenue generation achievements. This ensures a dynamic and rewarding work environment for its employees, embedded with opportunities for professional growth and continuous learning.

The Assistant General Manager position at AC Hotel North Scottsdale offers an exceptional career opportunity within the OTO Development family. This full-time role, with an annual salary ranging between $65,000 and $70,000 based on experience, requires a dedicated and skilled individual to play a pivotal role in driving results, empowering teams, and delivering elevated guest experiences. The Assistant General Manager will be instrumental in supporting the lead General Manager by actively participating in sales calls and site visits to acquire new business and close on opportunities. They will also be responsible for reviewing financial reports to identify areas of concern, improve operational performance, and manage budgets effectively across various cost centers including labor, supplies, utilities, food, and beverage.

This leadership role demands hands-on involvement in fostering a positive work culture by coaching and supporting team members to manage wages and controllable expenses wisely. The Assistant General Manager ensures that staff training programs are effectively implemented to enhance service quality and technical skills. Open communication stands at the core of this position, as the role advocates for maintaining collaborative relationships with direct reports and the wider team through an “open door” policy, actively soliciting feedback to drive continuous improvements.

Moreover, the Assistant General Manager leads recruitment efforts by hiring team members who exhibit strong functional expertise, creativity, and leadership potential. Monitoring service behaviors and guest feedback is vital to ensuring high service standards are consistently met or exceeded, analyzing trends, resolving issues creatively, and maintaining a secure, well-maintained facility that aligns with franchise standards. This role also involves regular interaction with guests to gather feedback on their experiences, thereby ensuring customer satisfaction remains paramount.

In addition to leadership and operational responsibilities, this job includes physical demands such as the ability to walk and stand for extended periods and requires up to 10% travel outside the local area, often involving overnight stays. This role offers a competitive hourly pay rate depending on market and state, with additional benefits that foster employee well-being and professional development. OTO Development is committed to providing comprehensive benefits including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, paid holidays, and travel discounts, supporting the holistic needs of their team members. Joining OTO Development as an Assistant General Manager means becoming part of a respected company that values leadership, operational expertise, and a relentless focus on guest satisfaction within the hospitality industry.