Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Career advancement opportunities
inclusive work environment
Job Description
Raines Co. is a distinguished company that has evolved since its founding in 1988 as a family-owned business into a fully integrated development, management, and investment firm. This company has successfully established a respected position in the hospitality industry by developing, operating, and owning some of the world’s leading hotel brands alongside boutique hotels. What makes Raines Co. particularly special is its family-oriented culture that emphasizes relationship-building among associates, partners, and the communities in which it operates. This approach fosters a supportive and inclusive work environment that encourages growth and career advancement for its employees.
The company offers a comprehen... Show More
The company offers a comprehen... Show More
Job Requirements
- Minimum High school diploma, GED or equivalent
- prior Assistant General Manager, Front Office Manager, or Operations Manager experience
- proficiency in Microsoft 365 or similar computer applications
- experience with brand's PMS and Point of Sales systems
- excellent communication and leadership skills
- ability to manage multiple departments and staff effectively
- strong problem-solving and decision-making capabilities
- ability to maintain a safe and secure environment for guests and employees
Job Qualifications
- Prior Assistant General Manager, Front Office Manager, or Operations Manager experience
- proficient in Microsoft 365 or similar computer applications
- experience with brand's PMS and Point of Sales systems
- minimum High school diploma, GED or equivalent
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred
Job Duties
- Oversee the day-to-day operations and assignments of the hotel staff
- assist the General Manager in the development and communication of departmental strategies and goals
- communicate and enforce policies and procedures
- recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies
- ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- supervise staff in multiple departments as needed
- use company-wide tools, systems and applications without exception
- provide hands-on support for front office operations
- ensure accounts receivables are updated and invoices are sent and reconciled weekly
- follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately
- front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
- ensure a safe and secure environment for guests, employees, and hotel assets
- respond to guest inquiries to include complaints
- report incidents to the appropriate people to include HR, Insurance, RDO, etc
- maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
- make recommendations for capital improvements to enhance the assets of the company and brand loyalty
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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