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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Employee Discounts
Career development opportunities
Job Description
Highgate Hotels is a prominent leader in the real estate investment and hospitality management sector, boasting a robust portfolio valued at over $15 billion. With a global reach that includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a beacon of innovation and expertise within the hospitality industry. Founded on a 30-year legacy of excellence, the company specializes in guiding properties through every phase of their lifecycle—from initial planning and development to recapitalization and disposition. Highgate's diverse portfolio encompasses bespoke lifestyle brands, heritage brands, and independent hotels and resorts. Each property benefits... Show More
Job Requirements
- Minimum of 5 to 6 years progressive hotel management experience
- Bachelor's degree preferred
- Excellent communication skills both verbal and written
- Ability to multitask and prioritize under pressure
- Strong leadership and interpersonal skills
- Availability to work long hours when required
- Ability to maintain confidentiality and handle sensitive information
- Compliance with Highgate Hotel policies and standards
- Physical ability to perform light work including lifting up to 20 pounds
- Willingness to participate in M.O.D. coverage and hotel trainings
- Maintaining high standards of personal appearance and grooming
- Regular attendance and punctuality
- Ability to analyze financial data and prepare forecasts
- Experience with staff interviewing and performance appraisal processes
Job Qualifications
- Bachelor's degree preferred
- At least 5 to 6 years of progressive hotel management experience
- Strong verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Effective listening and problem-solving skills
- Ability to maintain confidentiality
- Friendly and service-oriented demeanor
- Ability to attend all required meetings and trainings
- Capable of working long hours as needed
- High standards of personal appearance and grooming
- Familiarity with hotel budgeting and financial forecasting
- Experience in staff development and performance management
- Knowledge of hospitality industry standards and best practices
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top accounts and meeting clients
- Tour operating departments daily and make necessary adjustments with department heads
- Conduct weekly staff meetings and training sessions using Highgate standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budget productivity and accounting procedures
- Develop managers through competency training and corporate sponsored programs
- Participate in M.O.D. coverage as scheduled
- Maintain direct contact with and monitor management trainees
- Adhere to all Highgate Hotel policies and procedures and train new managers
- Oversee and assist in budget process as required
- Ensure training in service standards using Highgate training methods
- Create a positive team environment focused on guest satisfaction
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Ensure timely submission of financial documents per accounting calendar
- Ensure cleanliness and maintenance of the physical property through inspections
- Ensure employees maintain attentive, friendly, courteous, efficient interaction with guests and staff
- Forecast monthly financial position estimating revenues and expenses
- Prepare and conduct management interviews and ensure compliance with hiring procedures
- Interview all final management candidates prior to offers
- Perform Executive Committee performance appraisals and ensure compliance
- Motivate, coach, counsel, and discipline management per SOPs
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of all employees
- Meet clients on property to assist in sales efforts
- Be present in public areas during peak times to assist guests
- Ensure security and monthly audits of hotel safe
- Conduct monthly credit meetings and manage credit and collection policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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