Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $64,500.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Medical
Dental
Vision
401k
Tuition Reimbursement
Job Description
Arlo Hotels is an independent lifestyle hotel brand dedicated to offering guests unique and memorable experiences through exceptional hospitality and thoughtful design. With a focus on community, creativity, and personalized service, Arlo Hotels aims to create an atmosphere that inspires and connects travelers. Known for their aesthetic appeal and warm, welcoming environment, the hotels attract guests who value authenticity and distinctive lodging experiences. The company prides itself on fostering a culture of respect, innovation, and continuous improvement among its team members. At Arlo Hotels, every guest interaction is an opportunity to create a sense of awe that leaves lasting impressions... Show More
Job Requirements
- Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying
- hospitality diploma or degree preferred
- minimum 2 to 3 years in a management position
- experience in hospitality or customer service
- experience with Opera property management software
Job Qualifications
- Hospitality diploma or degree preferred
- minimum 2 to 3 years in a management position
- experience in hospitality or customer service
- familiarity with Opera property management software
- strong leadership and communication skills
- ability to motivate and develop team members
- proven ability to manage front office operations effectively
- experience in handling guest service issues with professionalism and tact
Job Duties
- Always treat guests with courtesy and respect in a variety of situations
- displays honesty and integrity
- supervises the Front Office Department including Lobby Hosts
- conducts pre-shift meetings
- communicates effectively to staff using development reviews, training, departmental orientation, and monthly meetings
- motivates and develops team members
- maximizes room sales, room revenue, and profit
- delivers outstanding service and creates memorable experiences
- assists in leading and supervising front office operations within hotel guidelines
- embraces and lives Arlo Hotels values and culture
- assigns, coordinates, and supervises work activities of Lobby Hosts
- trains, mentors, and develops Lobby Hosts
- prepares team member schedules, completes payroll, and monitors labor costs
- ensures shift closings, room deposits, refunds, rebates, and necessary paperwork are completed
- conducts performance reviews
- responds immediately to emergency situations and completes incident reports
- manages same day rooms inventory and rate yielding
- takes personal responsibility for correcting service problems and creating memorable guest experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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