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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Paid holidays
Job Description
This position is within a renowned hotel known for its exceptional guest services and high standards of hospitality management. The hotel is committed to providing an impressive and comfortable experience to each guest by utilizing a team of well-trained, motivated staff members. The establishment prides itself on its comprehensive range of amenities, professional environment, and dedication to safety and satisfaction. As a full-service hotel, it operates year-round, catering to both leisure and business travelers, with a strong emphasis on fostering a welcoming and efficient service culture.
The Assistant Front Office Manager plays a vital role in the hotel's operation... Show More
The Assistant Front Office Manager plays a vital role in the hotel's operation... Show More
Job Requirements
- A minimum of 3 years of management experience in a Front Office Environment
- A minimum of 2 years of hotel experience in a supervisory level
- Bachelor degree in hospitality management preferred or equivalent relevant management experience
- Must be able to work independently and exercise good judgment to resolve issues
- Flexible schedule
- Able to work weekends and holidays
- Excellent communication skills, both written and oral
Job Qualifications
- Bachelor degree in hospitality management preferred or equivalent relevant management experience
- A minimum of 3 years of management experience in a Front Office Environment
- A minimum of 2 years of hotel experience in a supervisory level
- Excellent communication skills, both written and oral
- Must be able to work independently and exercise good judgment to resolve issues
- Flexible schedule
- Able to work weekends and holidays
Job Duties
- Communicates effectively and genuinely with guests, employees and other departments
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code
- Demonstrates teamwork by cooperating and assisting employees as needed
- Manages and oversees reviews, training and development of staff to achieve quality service standards
- Oversees packaging procedures, from receiving to delivering to the guests
- Oversees and participates in guest registration
- Motivates staff and establishes a productive environment
- Is knowledgeable of hotel property, amenities, area attractions and transportation
- Oversees Night Audit procedures
- Maintains procedures for security of monies, guest security and emergency procedures
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken
- Fulfills Manager on Duty shifts
- Performs any other duties assigned by his/her manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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