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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,500.00 - $62,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
auto insurance
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
paid floating holidays
Employer paid Accident insurance
Health savings account contribution
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the world's largest and most dynamic lodging franchisors, with a vast presence across 45 countries and territories. This respected hospitality company operates a diverse portfolio of over 7,400 hotels boasting more than 625,000 rooms, making it a key player in the lodging industry globally. Choice Hotels has made a name for itself by challenging the upscale hotel market segments while also leading the midscale and extended-stay sectors. This range is highlighted by its extensive collection of 22 unique brands, which caters to a spectrum of traveler needs and occasions —... Show More
Job Requirements
- Minimum one year in a supervisory or management front office position required
- Previous management experience required
- High school diploma or GED required, bachelor degree preferred
- Strong organizational skills
- Critical thinking skills
- Problem solver
- Strong computer systems skills including reservations and reporting systems
- Strong Microsoft Office suite and reporting system skills
- Able to work well in stressful, high pressure situations
- Able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Job Qualifications
- Minimum one year of supervisory or management experience in a front office role
- Previous management experience in the hospitality industry
- High school diploma or GED required, bachelor’s degree preferred
- Strong organizational and critical thinking skills
- Skilled in hotel reservation and reporting systems
- Proficiency in Microsoft Office suite and data reporting
- Ability to work well in stressful, high-pressure environments
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively within a team
- High attention to detail
- Strong mathematical and organizational abilities
- Commitment to exceptional guest service
- Flexibility to work weekends and holidays
- Adherence to hotel policies and procedures
Job Duties
- Assist in the development and implementation of business strategies aligned with Choice Hotels' mission and values
- Develop and implement strategies for front office, bell stand, parking, and concierge services
- Monitor and adjust operational strategies regularly
- Manage the front office and related departmental operations
- Supervise first impression areas including door, bell stand, parking, and concierge
- Develop and implement departmental processes and procedures to achieve service and financial goals
- Participate in budget preparation, monitor performance, and take corrective actions
- Prepare and analyze reports to support decision-making and business communication
- Analyze business forecasts and optimize staff scheduling to maximize productivity
- Ensure compliance with hotel policies at the front desk including billing and cash handling
- Coordinate hotel housing activities in partnership with Sales, Catering, Housekeeping, and other departments
- Promote employee engagement through strategies and best practices
- Manage recruitment, training, compensation, and performance management of team members
- Provide coaching and counseling to develop employee potential
- Drive implementation of departmental action plans for engagement
- Ensure 100% guest satisfaction by delivering the Radisson Blu experience through trained staff
- Communicate customer service vision and foster a positive team environment
- Maintain all guest satisfaction guarantee standards
- Develop customer feedback mechanisms and implement solutions based on trends
- Perform additional duties to maintain high standards of guest hospitality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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