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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $73,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k) retirement savings plan
Excellent Training and Development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Health Insurance
Paid Time Off
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its commitment to exceptional guest experiences and world-class service. Established decades ago, Four Seasons operates a collection of premier hotels, resorts, and residences across the globe, each distinguished by their elegant ambiance, superior amenities, and impeccable attention to detail. The brand is synonymous with luxury and comfort, consistently setting industry standards through innovative service and a genuine dedication to customer satisfaction. With a presence in numerous prominent destinations, Four Seasons is a preferred choice for discerning travelers seeking personalized service and a memorable stay.
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Job Requirements
- Reading, writing and oral proficiency in the English language
- Previous supervisory or management experience
- Hotel experience preferred
- College degree or equivalent preferred
Job Qualifications
- Reading, writing and oral proficiency in the English language
- Previous supervisory or management experience
- Hotel experience preferred
- College degree or equivalent preferred
Job Duties
- Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes
- Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently
- Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences
- Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service
- Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge
- Prepare staff schedules and complete payroll records in accordance with budgeted guidelines
- Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests
- Ensure consistent service techniques for check-in, check-out, and in-villa orientations
- Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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