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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,100.00 - $96,800.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee Discounts
Employee Lunch Provided
Job Description
Paws Up Montana is America's premier luxury ranch resort, offering a unique blend of rustic elegance and unparalleled guest experiences set amidst the stunning natural beauty of Montana. Renowned for its exceptional service, exquisite accommodations, and immersive outdoor activities, Paws Up Montana has established itself as a leader in luxury hospitality. The resort prides itself on creating memorable moments for guests seeking both relaxation and adventure, making it a coveted destination for travelers who demand the best in comfort and service. As an employer, Paws Up Montana fosters a vibrant and inclusive work environment that values teamwork, professional growth, and... Show More
Job Requirements
- BS degree in hospitality management, tourism, or business administration preferred
- Minimum four years relevant experience in luxury hotel management or guest relations
- Experience with Forbes standard training is preferred
- Knowledge of hotel management best practices and relevant laws
- Ability to operate Hospitality Property Management Software (PMS), particularly Maestro
- Proficiency in English
- Strong customer service orientation
- Excellent communication and active listening skills
- Proven problem-solving and multitasking capabilities
- Demonstrated leadership and team motivation skills
- Flexibility to work varying hours including weekends and holidays
- Strong responsibility and professional demeanor
- Valid driver’s license
Job Qualifications
- BS degree in Hospitality Management, Tourism, or Business Administration (preferred)
- Four years minimum relevant experience as Guest Relations Manager, Hotel Manager, or similar role in a luxury environment
- Experience with Forbes standard training preferred
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hospitality Property Management Software (PMS), Maestro
- Proficiency in English
- Knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills with ability to motivate a team into high performance
- Ability to work flexible hours and open availability
- Strong sense of responsibility and professional presentation
- Valid state driver’s license
Job Duties
- Train staff to adhere to Forbes standards and lead by example
- Oversee weekly schedules and monitor staff scheduling to flex based on business needs
- Directly oversee the Front Office at The Resort at Paws Up and assist the Director of Lodging by providing Supervisory support to Housekeeping, Guest Services (Indirectly), and the Green O
- Manage arrival, departure, and guest experience at Paws Up Montana
- Maintain thorough knowledge of accommodations, package plans, and Resort facilities
- Check guests in and out including preparation of folios and authorizing payments
- Monitor aged receivables to ensure outstanding accounts are settled in a timely manner
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Analyze, investigate, and resolve guest complaints
- Act as Manager on Duty (MOD)
- Respond to guest needs and provide anticipatory service
- Ensure daily checklists are completed in all areas
- Maintain the cleanliness of the housekeeping department, including upkeep of department stock item and placement of clean linens
- Perform or delegate arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival
- Inspect periodic daily service & turndown cleans to ensure that Forbes standards are being met
- While inspecting Cabins/Tents document and correct deficiencies found in the accommodation or call back housekeeping teams to correct deficiencies
- Ensure all maintenance repair items are reported as soon as possible. Responsible for tracking all outstanding work orders, replacement items and guest damaged items internally in the housekeeping department as well as reporting items to the appropriate department
- Control expenses ensuring that all supplies are properly tracked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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