Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Cafe Rio is a leading fast casual restaurant brand known for its commitment to operational excellence and delivering the perfect customer experience every time. With over 100 locations owned and operated directly, Cafe Rio emphasizes sustainable growth funded by stellar operations and outstanding service rather than external financing. Majority-owned by KarpReilly, a prominent private equity firm with a successful history in the restaurant and retail sectors, Cafe Rio is driven by a balance of data-driven decisions and disciplined processes to open new restaurants the right way, ensuring their long-term success and growth.
The company culture is built around hirin... Show More
The company culture is built around hirin... Show More
Job Requirements
- 10 years of restaurant operations experience that includes at least 5 years of multi-unit operations experience
- high school diploma or GED preferred
- passionate about food, service and people
- proven ability to drive year-over-year sales, growth and strong people development
- strong business and restaurant P&L acumen
- proficient with Microsoft Office tools, specifically Outlook, Word, and some Excel
- able to work flexible hours including early mornings, late evenings, weekends and/or holidays
- able to lift and carry at least 50 lbs
- able to stand for 8 plus hours
- proof of valid driver’s license
- must be at least 21 years of age
- travel 20-80% of the time based on market
Job Qualifications
- 10 years of restaurant operations experience that includes at least 5 years of multi-unit operations experience
- high school diploma or GED preferred
- commensurate combination of education and work experience acceptable
- passionate about food, service and people
- proven ability to drive year-over-year sales, growth and strong people development
- ability to develop those around them to be even more effective and create a culture that appeals to high performers
- strong business and restaurant P&L acumen
- proficient with Microsoft Office tools, specifically Outlook, Word, and some Excel
- demonstrates high attention to detail and focused on getting the job done
- possesses strong organizational skills and can effectively prioritize needs
- thrives in a fast paced, high pressure environment
- demonstrates strong verbal and written interpersonal communication skills
- bilingual (English/Spanish) a plus
- able to work flexible hours including early mornings, late evenings, weekends and/or holidays
- able to lift and carry at least 50 lbs
- able to stand for 8 plus hours
- proof of valid driver’s license
- must be at least 21 years of age
Job Duties
- achieves and maintains operational excellence via a successful and well-developed team, sparkling restaurants that serve excellent food, and strong results
- maintains and drives high standards and expectations for food quality, food safety, service and cleanliness by empowering teams to take ownership for their restaurant
- identifies business enhancement opportunities, implements strategies to drive improvement/profitability, and holds team and self accountable for results
- sets targets and expectations for performance, operations excellence and people, and follows up to ensure proper execution
- leads weekly meetings to discuss results, operational procedures, upcoming restaurant promotions, safety & security, and workforce planning (staffing, training, development and succession)
- meets monthly with COO to discuss the state of the business and share updates
- part of the ops leadership team
- regularly visits restaurants alongside direct reports to monitor and improve operational efficiency, ensure adherence to company standards and guidelines and drive overall service excellence
- performs every role in the restaurant and can communicate and demonstrate an intimate knowledge of each role's impact on operations, service, people and overall results
- works shoulder-to-shoulder with employees
- provides training, coaching and frequent feedback
- and on occasion may work non-management roles when staffing constraints require
- accountable for all aspects of performance and serves as ultimate decision-maker for their area
- assumes responsibility for cash assets and p&l performance for their area
- performs all people centered activities and facilitating those activities with his/her team: recruiting, training and coaching, development, succession, and performance management
- leads workforce planning efforts for the area
- readily identifies high potential employees and successfully develops them into increasingly challenging roles
- partners with others to investigate and resolve customer and employee concerns/feedback
- ensures compliance with all company policies and procedures (people, operations, safety, assets, etc.)
- partners with supervisor to grow sales, people and profitability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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