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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,777.50 - $106,370.00
Work Schedule
Standard Hours
Benefits
competitive base salary
performance-based incentives
401(k) match
stock purchase plan
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Job Description
DHL Global Forwarding is a premier global logistics provider specializing in air and ocean freight forwarding services. As a part of the DHL Group, which operates in over 220 countries worldwide, DHL Global Forwarding offers comprehensive and seamless supply chain solutions that enable businesses to efficiently manage their international freight shipments. With a robust network and over 30,000 dedicated employees, DHL is recognized for its commitment to operational excellence, reliability, and innovation in logistics. The company’s culture focuses on fostering employee growth and development, providing training, career advancement opportunities, and a supportive environment where employees can thrive and build long-term... Show More
Job Requirements
- 4+ years' experience in the freight forwarding industry
- airfreight and/or import experience preferred
- 1+ years' leadership / supervisory experience strongly preferred
- familiarity with Microsoft Excel
- effective communication skills
- ability to work with and motivate a Unionized Workforce
- adherence to safety and security regulations
- experience using CargoWise system is a plus
- strong computer skills including Microsoft Office suite
Job Qualifications
- 4+ years' experience in the freight forwarding industry
- airfreight and/or Import experience preferred
- 1+ years' leadership / supervisory experience strongly preferred
- Microsoft Excel familiarity required
- CargoWise system experience a plus
- experience working in a Unionized environment a plus
- exceptional communication skills (verbal, written, and presentations)
- strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
- demonstrated leadership ability to include driving KPIs, employee engagement / team building
- strong ability to develop, coach, train, and mentor staff to success
Job Duties
- Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end AFR Import processes
- serves as the escalation contact for customer's AFR Import shipments
- responsible for the financial aspects and results
- sets, communicates, and drives KPIs to ensure customer satisfaction
- assumes responsibility for good working practices, safety, and security for customer shipments and staff
- collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows
- engage with sales to grow business by participating in sales meetings and customer calls
- review and manage month end reports, review P/L, open Accounts Payables / Accounts Receivables
- escalates carrier performance issues when required with the US Airfreight Product team
- supervises staff
- responsible for hiring, coaching, training, and developing subordinate staff
- assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
- able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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