Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Toot'n Totum is a well-established convenience store chain known for its commitment to delivering exceptional customer service and a welcoming shopping environment. With a focus on community values and a dedication to quality, Toot'n Totum has built a strong reputation across Texas for offering a variety of products including fuel, snacks, beverages, and everyday convenience items. As a company, Toot'n Totum emphasizes respect, integrity, and teamwork, creating an inclusive workplace where employees are encouraged to grow and contribute to the ongoing success of the brand. The stores are designed to provide a clean, safe, and convenient experience for all guests,... Show More
Job Requirements
- Must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate
- Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands and squat
- Lift 50 to 100lbs
- Ability to hear alarms, communication equipment and verbal instructions
- Basic reading, writing and math skills
- Basic speech skills
- Must be able to speak, read, write and understand the English language
- Memorization, analytical skills, function under stress and make independent decisions
- General vision requirements in addition to close vision, color vision and peripheral vision
- Ability to work holidays, weekends and irregular hours
- Must be dependable and punctual
- Must report to work on time as scheduled
Job Qualifications
- Previous guest relations or customer service experience desired but not required
- Must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate
- Must be people-oriented with a friendly, enthusiastic demeanor
- Demonstrate respect for each guest, vendor partner, fellow team member and managers
- Effective critical thinking and creative problem-solving skills
- Strong business acumen and curiosity
- Strong verbal communication skills
- Strong conflict resolution skills
- Possess good judgment and accept personal accountability
- Act with integrity and professionalism
- Must be dependable and punctual
Job Duties
- Provide excellent Guest service and an experience worth repeating through demonstrating the Company Values
- Greet Guests upon entering the store and thank them for their business upon exit
- Mention limited time offers and monthly promotional offers as determined by Operations leadership
- Maintain cleanliness and appearance inside the store including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas and beverage bars
- Maintain cleanliness and appearance outside the store including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands and valets
- Perform basic merchandising including stocking, fronting and facing merchandise on shelves and in coolers, stocking beverage bar areas, bagging ice, brewing coffee and tea at assigned intervals, stocking lottery supplies and tobacco/vape products
- Follow the daily task sheets to ensure all duties are completed as assigned
- Remove stale dated merchandise
- Control inventory and protect company assets according to policies
- May check-in vendors and receive fuel deliveries
- Train newly hired team members as assigned
- Operate point-of-sale, lottery, phones and money order equipment
- Support and facilitate organizational changes, continuous improvement and communication
- Embody personal leadership qualities including being in the moment, volunteering discretionary effort, modeling desired behaviors, having courageous conversations, and taking personal accountability
- Demonstrate and embody the Company Values throughout employment
- Possess a service mindset to achieve experiences worth repeating
- Participate in and follow all Toot'n Totum policies, guidelines and procedures including safety, anti-harassment, and ethics
- Perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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