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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Team member swim days
Daily use of hotel fitness center
discounted hotel stays
Discounted meals at Batley’s Grill & Bar
Holiday pay
Aflac Supplemental Insurance
Paid Time Off
401k retirement account
Health insurance plans
Job Description
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a premier hospitality establishment located in Neenah, Wisconsin. As a locally owned and operated hotel, it has earned a reputation for delivering excellent service, quality dining experiences, and a strong commitment to the community within the Fox Cities region. The hotel boasts a range of amenities including pools, hot tubs, and a modern fitness center, all designed to provide guests with comfort and a memorable stay. It also features Batley’s Grill & Bar, a popular dining spot known for its inviting atmosphere and quality food. The hotel prides itself... Show More
Job Requirements
- Read, write, and speak English fluently
- Write legibly
- Neat, well-groomed appearance
- Must have flexible schedule to include weekends
- Professional appearance and a friendly, service-oriented demeanor
- Ability to multitask effectively in a fast-paced environment
Job Qualifications
- Read, write, and speak English fluently
- Write legibly
- Neat, well-groomed appearance
- Must have flexible schedule to include weekends
- Professional appearance and a friendly, service-oriented demeanor
- Hospitality or customer service experience preferred
- Strong communication skills
- Basic computer knowledge and familiarity with Microsoft Office
- Ability to multitask effectively in a fast-paced environment
Job Duties
- Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries
- Carry-out front desk responsibilities and clerical duties including checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard
- Provide a concierge level of guest assistance including information on hotel amenities, local attractions, and dining, assist with recommendations and dining reservations, event and service reservations, fulfill special requests in person or with assistance of other staff
- Process payments, manage reservations, and balance cash and credit reports
- Address and resolve guest concerns, striving for complete guest satisfaction
- Demonstrate professional and effective communication skills and basic math aptitude
- Ensure room status is up-to-date and notify maintenance of room repairs immediately
- Maintain a neat and clean appearance at the front desk, lobby, and back office areas
- Follow security protocols for room keys and property
- Work collaboratively with team members to fulfill special requests and provide exceptional service
- Represent company in a friendly and professional manner
- Understand how to operate all hotel and room/suites equipment and amenities and assist guests in such operation
- Perform all other related duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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