Teleperformance USA

Teleperformance USA is a leading provider of customer experience management services, offering comprehensive omnichannel support to some of the world's most prominent companies. With a strong presence across the United States, Teleperformance USA delivers a wide array of services designed to enhance customer interactions and drive business success.

Services Offered

Teleperformance USA specializes in a diverse range of services, including:

• Customer Care: Providing exceptional support through various channels to ensure customer satisfaction.
• Technical Support: Offering expert assistance to resolve technical issues efficiently.
• Sales and Marketing: Implementing strategies to boost sales and market presence.
• Debt Collection: Managing collections with professionalism and compliance.
• Content Moderation: Ensuring online platforms maintain safe and appropriate content.

These services are delivered through multiple channels, including voice, chat, email, and social media, ensuring a seamless and integrated customer experience.

Technological Integration

Embracing digital transformation, Teleperformance USA integrates advanced technologies such as artificial intelligence (AI) and machine learning into its operations. These innovations enhance service efficiency, provide real-time analytics, and support intelligent automation.

This allows for quicker and more accurate responses to customer inquiries, improving overall service quality.

Global Presence with Local Expertise

While headquartered in Salt Lake City, Utah, Teleperformance USA operates numerous offices across the country. These include locations in:

• Columbia, South Carolina
• Boca Raton and Hialeah, Florida
• Dallas, Texas
• Feasterville-Trevose, Pennsylvania
• Joplin, Missouri
• Murray, Utah
• Oakbrook Terrace and Streator, Illinois
• Rio Rancho, New Mexico
• Fort Wayne, Indiana
• Goodyear, Arizona
• Las Vegas, Nevada
• Waterbury, Connecticut

This extensive network enables the company to offer both domestic and nearshore services, catering to a diverse client base with localized support.

Commitment to Excellence

Teleperformance USA is dedicated to fostering a people-centric culture, emphasizing long-term relationships with clients, employees, and local communities. The company has been recognized as a Great Place to Work® for three consecutive years.

This recognition reflects its commitment to creating a positive and inclusive work environment, supporting its mission to deliver exceptional support and drive business growth for its clients.