Sagility

Sagility is a dynamic leader in the healthcare Business Process Management (BPM) industry, established in 2021 by Brian Will and headquartered in Westminster, Colorado, USA.

With over 25,000 employees worldwide, Sagility delivers tech-enabled healthcare BPM services to U.S. payers, providers, and their partners, helping optimize member and patient experiences through cutting-edge technology and deep healthcare domain expertise.

When Was Sagility Established?

Founded: 2021
Founder: Brian Will
Headquarters: Westminster, Colorado, USA
Industry: Healthcare Business Process Management (BPM)
Global Locations: United States, India, Philippines, Jamaica, Colombia
Employees: Over 25,000 globally
Annual Revenue: ₹5,570 crore (FY2025)

Sagility's Mission Statement

"To optimize the entire member/patient experience through technology-powered services and healthcare domain expertise."

What Is Sagility Known for?

Sagility stands out as a healthcare BPM leader, combining industry-leading technology with extensive domain knowledge to enhance the experiences of members and providers alike.

Technology-Enabled Healthcare BPM Services

Known for delivering comprehensive and tech-driven solutions, Sagility supports U.S. health payers and providers with services spanning clinical care, case management, member engagement, provider solutions, payment integrity, and claims cost containment.

Serving Top U.S. Health Insurers

Sagility partners with six of the top ten U.S. health insurers, maintaining a strong client retention rate over 90%, which underscores its trusted position in the healthcare BPM sector.

Global Presence with Strategic Locations

With offices in Westminster, Colorado; Bengaluru, India; Manila, Philippines; Kingston, Jamaica; and Bogotá, Colombia, Sagility leverages global expertise to deliver scalable healthcare BPM solutions.

What Services Does Sagility Offer?

Sagility provides end-to-end healthcare BPM services driven by analytics and technology to deliver cost-effective financial and clinical outcomes for clients.

Key service offerings include clinical services, case management, member engagement, provider solutions, payment integrity, claims cost containment, and advanced analytics.

Most Popular Services

Their flagship services focus on claims processing, revenue cycle management, and member engagement solutions, which are vital to improving healthcare operations and member satisfaction.

How Has Sagility Performed Financially?

Sagility reported annual revenue of ₹5,570 crore for FY2025, supported by an operating profit of ₹1,298 crore, which represents an operating margin of approximately 23%.

The company also achieved a net profit of ₹539 crore with earnings per share standing at ₹1.15, reflecting solid financial health and sustainable growth in the healthcare BPM market.

Where Is Sagility Located?

Sagility operates internationally with key global locations including Westminster (Colorado, USA), Bengaluru (India), Manila (Philippines), Kingston (Jamaica), and Bogotá (Colombia), facilitating global delivery and access to diverse talent pools.

Who Are Sagility's Competitors?

In the competitive landscape, Sagility faces large IT and consulting firms such as TCS and Accenture, along with healthcare BPM specialists like EXL and Omega.

Sagility’s pure-play healthcare focus and technology-led innovation provide it with a distinctive competitive advantage over broader services competitors.

What Is Sagility's Future Outlook?

Looking ahead, Sagility aims to expand its AI and analytics-driven service portfolio, increase market penetration in the mid-market sector through acquisitions, and sustain long-term growth.

A recent strategic investment includes the acquisition of BirchAI in March 2024, enhancing Sagility's artificial intelligence capabilities to automate complex interactions and reduce operational costs for its clients.

Is Sagility Committed to Corporate Social Responsibility?

Sagility is committed to environmental sustainability, actively working to reduce its carbon footprint as part of its environmental initiatives.

Social programs focus on promoting health equity and community welfare, while governance principles emphasize integrity and transparency in all operations.

Is Sagility Currently Hiring?

Sagility offers a range of job opportunities in clinical services, analytics, technology, and operations across multiple global locations, including Miami and other key offices.

You can check out the open positions that Sagility has right here on OysterLink.