HEI Hotels & Resorts is a leading hotel investment and management company with over 100 properties throughout the United States, including Miami and other major cities. Since its founding in 1985, HEI has built a diverse portfolio featuring full service, upper-upscale, and luxury hotels across prominent brands like Marriott, Hilton, Hyatt, and IHG, as well as independent and lifestyle hotels.

Offering a wide range of career opportunities in hospitality, HEI Hotels & Resorts provides jobs from entry-level positions in Miami-area hotels to executive management roles. Their focus on associate development, diversity, and inclusion creates many pathways for career advancement in this dynamic and fast-growing industry.

HEI Hotels & Resorts Job Opportunities & Positions

Explore some typical hospitality jobs HEI Hotels & Resorts hires for across their properties.

Entry-Level Hospitality Roles

These roles are ideal for those starting their careers in hotel and restaurant operations or seeking flexible part-time work in Miami-area hotels.

Front Desk Agent

Starting Pay: $15-$18/hour
Responsibilities: Guest check-in/check-out, reservations, answering inquiries
Skills Needed: Excellent communication, problem-solving, and computer proficiency
Environment: Front-of-house hotel location, customer service oriented

Housekeeper

Starting Pay: $14-$17/hour
Duties: Cleaning guest rooms, replenishing supplies, maintaining hygiene standards
Experience: Physical stamina, attention to detail required
Work Setting: Back-of-house hotel areas with team coordination

Server

Starting Pay: $12-$15/hour plus tips
Role: Taking orders, serving food and beverages, maintaining customer satisfaction
Skills: Strong communication, multitasking, friendly demeanor
Workplace: Hotel restaurants and dining venues

Bartender

Starting Pay: $12-$15/hour plus tips
Responsibilities: Preparing and serving drinks, maintaining bar supplies
Training: Mixology knowledge and customer interaction skills essential
Environment: Lively bar settings within hotel properties

Line Cook

Starting Pay: $16-$20/hour
Duties: Food preparation, cooking menu items to company standards
Requirements: Culinary skills, ability to work in fast-paced kitchens
Work Area: Hotel kitchen and catering operations

Dishwasher

Starting Pay: $13-$16/hour
Tasks: Washing kitchenware, maintaining cleanliness standards
Skills: Efficiency and teamwork in kitchen environment
Setting: Hotel kitchen back-of-house

Bellhop

Starting Pay: $12-$14/hour plus tips
Responsibilities: Assisting guests with luggage, escorting to rooms
Skills Needed: Politeness, physical fitness, guest interaction
Work Environment: Hotel lobby and guest service areas

Concierge

Starting Pay: $15-$18/hour
Role: Providing recommendations, booking services, enhancing guest experience
Expertise: Local knowledge, strong communication
Workplace: Front desk or dedicated concierge desk

Valet Attendant

Starting Pay: $12-$14/hour plus tips
Tasks: Parking and retrieving guest vehicles efficiently
Requirements: Valid driver’s license, courteous service
Setting: Hotel parking facilities

Room Service Attendant

Starting Pay: $12-$15/hour plus tips
Duties: Delivering food and amenities to guest rooms
Skills: Timeliness, accuracy, guest relations
Environment: Guest floors and service areas

Management and Leadership Roles

These positions involve supervisory responsibilities and require prior experience in hospitality operations.

Shift Supervisor

Starting Pay: $18-$22/hour
Responsibilities: Overseeing daily staff activities, handling guest concerns
Requirements: Leadership skills, hospitality experience preferred
Advancement: Pathway to assistant management roles

Assistant Restaurant Manager

Starting Pay: $20-$25/hour
Duties: Staff training, inventory control, ensuring service quality
Experience: Prior supervisory experience in food and beverage sector
Benefits: Opportunity for career growth within company

Restaurant Manager

Starting Pay: $25-$30/hour
Role: Full restaurant oversight, financial and HR management
Skills: Strong organizational and leadership abilities
Environment: Managing hotel dining outlets

Executive Chef

Starting Pay: $30-$40/hour
Responsibilities: Kitchen leadership, menu planning, food quality control
Experience: Culinary expertise and team management
Workplace: Hotel kitchens and catering operations

Food and Beverage Director

Starting Pay: $35-$45/hour
Duties: Overseeing all food service departments, budgeting, strategizing guest experience
Qualifications: Extensive hospitality management experience
Role: Executive leadership within hotel operations

Why Work at HEI Hotels & Resorts? Employee Benefits & Perks

HEI offers a comprehensive benefits package designed to support associates’ well-being and work-life balance.

Core Benefits for All Employees

Competitive Compensation: Salary packages aligned with industry standards
Paid Time Off & Flexible Scheduling: Support for personal and family needs
Health and Wellness Plans: Medical, dental, and vision insurance
401(k) Retirement Plan: Company matching to assist long-term savings
Travel Discounts: Reduced rates at HEI and partner properties

Education and Career Development Opportunities

HEI Hotels & Resorts invests significantly in career advancement programs and associate development.

Training Programs

Courses in revenue management, sales strategy, guest satisfaction, and expense management
Focused skill development to enhance operational excellence

Mentorship and Leadership Initiatives

Mentorship programs to foster professional growth
Women in Leadership program promoting diversity in management

HEI Hotels & Resorts Work Environment & Company Culture

HEI’s culture is built on empowerment, accountability, and inclusiveness across all levels.

Company Values and Environment

Inclusive Culture: Initiatives like “The Bridge” and “HEI Inclusion” promote diversity and equity
Teamwork and Integrity: Collaboration and ethical standards are a priority
Innovation and Excellence: Commitment to continual improvement and guest satisfaction
Social Responsibility: Active community engagement and sustainability efforts

Career Advancement Stories

Specific verifiable career advancement stories at HEI are not available at this time; however, the company emphasizes internal growth and professional development.

How To Apply for HEI Hotels & Resorts Jobs

Follow these simple steps to apply for open positions at HEI Hotels & Resorts.

Online Application Process

Visit the HEI Hotels & Resorts careers page.
Search for available jobs by location or position, including in Miami.
Select the desired job and review its details.
Click the “Apply” button to submit your application online.

HEI Hotels & Resorts Locations and Job Availability

HEI operates properties in key U.S. cities where hospitality jobs are regularly available.

Key Locations

Miami, FL
Orlando, FL
Pasadena, CA
Savannah, GA
New Orleans, LA

Job Availability Notes

Opportunities often exist year-round due to property growth and turnover
Seasonal hiring may occur aligned with travel industry fluctuations

HEI Hotels & Resorts Compared to Competitors

HEI stands out in the hospitality industry for its associate-focused company culture and innovative management practices.

Distinct Advantages of HEI

“HEI Loves” Culture: Prioritizes employee well-being and development
Proprietary Tools: Data-driven management enhances operational efficiency
Diversity & Inclusion: Strong commitment fosters a positive workplace
Guest Experience Focus: Consistent delivery of superior services

Competitive Differentiators

Strong associate engagement compared to traditional hotel management companies
Robust social responsibility and sustainability programs
Well-established mentorship and leadership development opportunities

Salary and Compensation at HEI Hotels & Resorts

A summary of pay ranges for common roles within HEI properties.

Entry-Level Positions Pay

Front Desk Agent: $15-$18/hour
Housekeeper: $14-$17/hour
Server: $12-$15/hour plus tips
Bartender: $12-$15/hour plus tips
Line Cook: $16-$20/hour
Dishwasher: $13-$16/hour
Bellhop: $12-$14/hour plus tips
Concierge: $15-$18/hour
Valet Attendant: $12-$14/hour plus tips
Room Service Attendant: $12-$15/hour plus tips

Management Roles Pay

Shift Supervisor: $18-$22/hour
Assistant Restaurant Manager: $20-$25/hour
Restaurant Manager: $25-$30/hour
Executive Chef: $30-$40/hour
Food and Beverage Director: $35-$45/hour

Getting Started: Your HEI Hotels & Resorts Career Path

What new employees can expect in their first year of joining HEI Hotels & Resorts.

Initial Onboarding

Orientation to company culture, values, and safety procedures
Role-specific training conducted by experienced personnel
Introduction to property operations and team members

Skill Development and Performance

Ongoing learning opportunities through company training programs
Cross-functional training to build diverse hospitality skills
Opportunity for feedback and performance reviews

Advancement Opportunities

Encouragement to pursue internal promotions based on performance
Participation in mentorship and leadership development initiatives
Pathways to supervisory and management positions

Contact Information for HEI Hotels & Resorts Careers

Direct contact information for the company headquarters and career resources.

Corporate Headquarters

HEI Hotels & Resorts
101 Merritt 7 Corporate Park, 1st Floor
Norwalk, CT 06851
Telephone: 203-849-8844
Website: heihotels.com

Local Hiring

Job seekers interested in HEI roles in Miami or other locations can apply through the company’s online career portal where new postings and detailed position descriptions are regularly updated.

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