Fayetteville's Hometown Utility, officially known as the Fayetteville Public Works Commission (PWC), is a municipally owned utility serving the Fayetteville and Cumberland County area in North Carolina. Established on March 4, 1905, PWC provides essential services, including electric, water, and wastewater utilities, to the local community.

As the 38th largest municipal electric utility in the United States, PWC is committed to delivering reliable and efficient services. The organization has been recognized by the American Public Power Association (APPA) for outstanding system reliability, earning the RP3 Diamond Designation six times. This achievement places PWC among the top public power utilities nationwide.

PWC's dedication to water quality is evident through its membership in the Partnership for Safe Drinking Water. In 2000, it became the first utility in North Carolina to receive the Director’s Award from the Partnership, maintaining this distinction for 25 consecutive years.

Facility and Operations

The utility operates from its centralized PWC Complex, a 65-acre facility that houses various departments. These include:

Operations Center
Administrative Building
Customer Payment Center
Fleet Management
Additional support services

This consolidation enhances operational efficiency and service delivery.

Safety and Recognition

PWC's commitment to safety and excellence is demonstrated by its receipt of the APPA’s Safety Award of Excellence in 2024. This award recognizes the organization's safe operating practices.

Locations

For customer convenience, PWC offers multiple service centers in Fayetteville, North Carolina, including:

Main office at 955 Old Wilmington Rd., Fayetteville, NC 28301
Customer Service Center in the Robert C. Williams Business Center in downtown Fayetteville

Mission

PWC's mission is to provide high-quality, reliable utility services to the Fayetteville and Cumberland County community, ensuring customer satisfaction and operational excellence.

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