Service Coordinator Job Description

A Service Coordinator helps clients with medical needs, supports individuals facing drug addiction and assists low-income families in getting essential community services such as healthcare, counseling and educational programs. Service Coordinators also oversee and manage a team of service employees and address client complaints.

Success in this role relies on three key attributes: strong advocacy skills, exceptional interpersonal communication and a compassionate approach. These qualities empower Service Coordinators to effectively champion clients’ needs, build positive relationships and provide crucial support during challenging times.

By: Rea Gierran

November 30, 2023

The customizable template below streamlines the process of crafting detailed job advertisements for a Service Coordinator position.

Service Coordinator Job Overview

[Company Name] seeks a dedicated Service Coordinator to join our esteemed team. Responsibilities include evaluating customer needs and providing recommendations for new services.

Your careful and thorough approach is crucial for supporting clients’ needs, explaining available options and keeping accurate records of the services provided.

If you are service-oriented, possess excellent organizational and communication skills and can empathetically engage with clients, we invite you to apply and be part of our thriving work environment.

Salary: $15–$34/hour

Schedule: Full-time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Service Coordinator Duties & Responsibilities

Oversee daily interactions between employees and customers
Assist clients in applying for benefits and entitlement programs
Monitor and stay updated on introduced or discontinued services
Understand and promote all services and products offered by the organization
Schedule client appointments, answer phones, respond to email inquiries and track service records
Establish and maintain a comprehensive database of clients
Resolve client issues in person, over the phone and via email
Develop a resource directory for easy access to social service agencies
Recruit and train customer service employees, managing their work schedule
Collaborate with other departments for smooth service delivery, identifying process improvement opportunities
Develop and maintain customer relationships

Service Coordinator Experience Requirements & Skills

Proven work experience as a Service Coordinator or similar role
Previous administrative experience
Familiarity with relevant laws, regulations and industry standards specifically applicable to service coordination and delivery
Ability to use office computer software and Customer Relationship Management (CRM) software
Strong record-keeping and analytical skills
Excellent leadership skills
Proficiency in resolving conflicts among clients or team members in a constructive manner
Good customer service skills
Possess strong work ethic, communication, interpersonal and organizational skills
Ability to work well under deadlines and multitask
Capable of remaining patient and calm when dealing with frustrated customers or clients
Ability to maintain a professional demeanor and appearance
Ability to travel for client meetings