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Customer Education Specialist Job Description

customer education specialist job description

A Customer Education Specialist trains and supports individuals to properly use a company’s products and services. Working closely with product and customer success teams, they identify needs and create relevant training materials. Customer Education Specialists also gather customer feedback and maintain secure customer data.

A successful Customer Education Specialist demonstrates adaptability and strong communication skills.

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Get top-notch candidates for the Customer Education Specialist position by using our Customer Education Specialist Job Description Template. This user-friendly downloadable allows you to create a precise and well-defined job description to help you find the most qualified individuals.

Customer Education Specialist Job Overview

[Company Name] is seeking a dedicated Customer Education Specialist to join our dynamic team. Responsibilities include identifying customer needs, crafting and delivering training content tailored to their requirements. The ideal candidate should bring experience in customer education and possess excellent communication and interpersonal skills.

Joining [Company Name] means becoming a vital part of a collaborative and innovative work environment. We believe in empowering our employees to contribute meaningfully, and your role as a Customer Education Specialist will directly impact our commitment to customer satisfaction and success.

Salary: $17–$33/hour

Schedule: Full-time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Customer Education Specialist Duties & Responsibilities

  • Create diverse training materials, including online courses and webinars
  • Collaborate closely with product and customer success teams to identify customer needs
  • Develop and maintain strong relationships with customers and partners, ensuring effective communication and support
  • Measure and report on the success of customer education programs using metrics like course completion and customer satisfaction
  • Identify and resolve challenges within the customer education process, providing proactive solutions
  • Provide training and support to team members on customer education best practices and tools
  • Oversee entire training events, ensuring smooth organization and addressing diverse business and technical needs
  • Facilitate small group trainings, large webinars, multi-session summits and in-person events to educate customers and partners
  • Ensure consistency with the company’s branding guidelines and maintain relationships with key internal and external stakeholders
  • Stay informed about industry trends and best practices in customer education to enhance training strategies

Customer Education Specialist Experience Requirements & Skills

  • Proven experience in customer education or a related field
  • Proficient writing and editing skills
  • Familiarity with learning management systems and tools for developing online courses
  • Strong communication and interpersonal skills
  • Proven ability to establish and sustain relationships with customers and partners
  • Strong problem-solving and decision-making capabilities
  • Effective time management and organizational skills
  • Adaptability and flexibility to navigate changes
  • Eagerness to learn and grow within the customer education field
  • Exceptional facilitation skills, conveying technical information in an accessible manner
  • Comfortable using a diverse range of software tools, including spreadsheets, email, chat, video conferencing and programming applications

Customer Education Specialist Education & Qualifications

  • Bachelor’s degree in Education or a related field
  • Knowledge of other languages such as French, Spanish or Arabic is a bonus

Customer Education Specialist Job Description Template – Free Download

This Customer Education Specialist Job Description Template serves as a valuable tool to attract suitable candidates and clearly communicate the responsibilities and qualifications essential for success in this role within your organization.

Simply substitute [Company Name] with your company’s name and customize the details to align with the specific requirements of the Customer Education Specialist position.

Related: How To Write a Job Description

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