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Service Advisor Job Description

Service advisor job description

A Service Advisor understands customers’ concerns about their vehicles, recommends necessary repairs and ensures their proper execution. They also provide cost estimates and schedule routine check-ups, oil changes and other maintenance tasks.

A successful Service Advisor possesses automotive knowledge, effective communication skills to address customer concerns and a detail oriented approach for accuracy in providing information.

Service advisor job description
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The customizable template below simplifies the creation of comprehensive job ads tailored to your specific needs, saving you time and ensuring a smoother recruitment experience.

Service Advisor Job Overview

[Company Name] is looking to welcome a new Service Advisor to the team.

Responsibilities include warmly greeting customers, listening attentively to their needs and efficiently scheduling appointments. You will also assist in setting up loaner cars and verifying insurance details before maintenance is scheduled.

At [Company Name], we offer a dynamic and rewarding work environment. If you’re eager to contribute to a winning team, this is the ideal place to grow your career.

Salary: $14–$40/hour

Schedule: Full-time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Service Advisor Duties & Responsibilities

  • Provide detailed explanations of recommended repairs, ensuring that customers fully understand the work required on their vehicles
  • Conduct initial vehicle inspections to determine potential issues and work with technicians to assess repair needs accurately
  • Give advice on warranty protections, potential cost savings and the advantages of trading in versus fixing vehicles
  • Facilitate financial transactions at the front desk, including billing statements, processing payments and handling invoicing
  • Inform customers about service changes or vehicle pick-up times through phone communication
  • Sell products and services to clients, making them aware of all packages and retail options available
  • Arrange loan vehicles for customers and operate specialized automotive computer software
  • Answer customer questions about service outcomes
  • Oversee the dealership’s workflow and schedule
  • Order necessary parts and ensure automotive work meets company quality standard
  • Greet customers and direct them to available technicians
  • Maintain accurate service records
  • Ensure compliance with dealership policies, industry regulations and ethical standards
  • Address and resolve customer complaints or disputes promptly and professionally

Service Advisor Experience Requirements & Skills

  • Proven work experience as a Service Advisor or similar role
  • Working knowledge of automotive products, repairs and parts
  • Basic knowledge of computer programs, including word processing and database tools
  • Excellent customer service and interpersonal expertise
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Strong organizational, decision-making and problem-solving skills
  • Ability to work well with a team of mechanics
  • Ability to drive vehicles with both automatic and manual transmission
  • Possess physical strength and stamina to remain standing or moving for an entire shift

Service Advisor Education & Qualifications

  • High school diploma or GED required; having an associate’s degree in mechanics or a related field is advantageous
  • A valid driver’s license and a clean driving record

Service Advisor Job Description Template — Free Download

This editable template streamlines the creation of compelling online job ads for a Service Advisor position.

Simply replace [Company Name] with your organization’s name and adjust the content to suit your specific requirements. Emphasize any employee benefits and opportunities for professional growth in the automotive service sector.

Related: How To Write a Job Description

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