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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.50 - $24.50
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive wage
free meal on shift
Paid Time Off
Opportunities to learn and advance
Working with a committed and fun team
Discounts at all Zingerman's businesses
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Job Description
Zingerman's Miss Kim is a vibrant Korean restaurant that operates as part of Zingerman's Community of Businesses, a renowned collective of unique and high-quality culinary experiences. Located in Ann Arbor, Miss Kim highlights authentic Korean cuisine and culture under the leadership of chef Ji Hye Kim, a 2025 James Beard Semi-Finalist and a celebrated culinary innovator. The restaurant has garnered widespread recognition, including accolades like Best Korean Food 2020 by Current Magazine and featuring in reputable publications such as Food & Wine Magazine and Eater Detroit. Miss Kim has built a reputation as a key destination for authentic Korean flavors... Show More
Job Requirements
- Availability for 4-5 shifts per week including at least two dinner shifts on Friday Saturday or Sunday
- Ability to work at least 28 hours per week and up to 40 hours
- Weekends availability highly preferred especially Fridays and Saturdays
- Willingness to work shifts from 10:30am to 4pm or 4pm to 10pm
- High energy and readiness to adapt to a changing work environment
- Ability to relocate up to 50 pounds occasionally
- Positive attitude and team-oriented mindset
- Basic familiarity with computers and willingness to use restaurant technology
Job Qualifications
- Prior experience in serving or customer service roles such as salesperson barista bar-back or theater background preferred
- Ability to engage guests with enthusiasm and deliver excellent customer service
- Strong interpersonal and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable with detail-oriented cleaning and safety tasks
- Experience using POS systems or willingness to learn
- Ability to work both independently and as part of a team
- Demonstrated resilience and adaptability under pressure
- Willingness to learn about Korean food and culture
- Professional and enthusiastic communication skills in person and on the phone
Job Duties
- Engages enthusiastically with guests by making eye contact and following the 10-4 rule
- Delivers the Zingerman’s experience to all guests including following the 3 Steps to Giving Great Service and the 5 Steps to Handling a Guest Complaint
- Prioritizes the guest experience by anticipating needs responding promptly to questions and concerns and ensuring a welcoming high-quality environment
- Consults with the Front of House Shift Lead regarding service decisions guest concerns and operational questions to ensure consistent and efficient shift execution
- Carries the guests order to the table double checking for accuracy
- Explains all ingredients in our dishes and knows the stories behind our food and beverages
- Actively engages in learning about Korean food and culture
- Uses Toast third party apps and touch-screen POS System
- Uses Mac computer to update restaurant and menu information daily
- Replenishes products and supplies on the floor
- Keeps dining areas and workspaces neat and clean according to the documented CDC guidelines
- Maintains safety protocols as outlined by CDC Zingerman’s Community of Business and Miss Kim
- Uses various equipment like electric tea pots dishwashers knives and any others as training progresses
- Positively responds to direction and does not shy away from requesting assistance from co-workers supervisors managers and guests
- Treats guests and co-workers with courtesy and respect
- Utilizes time well by keeping busy and staying productive with restaurant sidework
- Actively engages in documenting and updating standard operating procedures
- Documents customer compliments complaints and suggestions using ZXi and code reds code greens system
- Attends huddles and training classes as scheduled and required
- Assists in other areas of Miss Kim
- Trains other staff members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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