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MISSOURI VALLEY FAMILY YMCA logo

YMCA Member Services Team Leader

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.50 - $17.65
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Paid vacation
Sick Time
Personal time off
free YMCA membership

Job Description

The YMCA is a well-established and respected non-profit organization dedicated to fostering the physical, social, and emotional well-being of individuals and families across communities. With a mission centered on nurturing the potential of youth, promoting healthy living, and encouraging social responsibility, the YMCA offers an extensive range of programs and services including childcare, wellness activities, and community engagement opportunities. The organization prides itself on a culture of inclusivity and support, making it a rewarding workplace recognized by Prairie Business Magazine as one of the 50 Best Places to Work from 2018 through 2025 across North Dakota, South Dakota, and Minnesota.... Show More

Job Requirements

  • Display YMCA values of caring, honesty, respect and responsibility
  • 1+ years of related supervisory experience preferred
  • Previous customer service, training or related experience preferred
  • Excellent interpersonal and problem solving skills
  • Ability to effectively address issues and enforce guidelines
  • Ability to relate effectively to diverse groups of people
  • Basic knowledge of computer use

Job Qualifications

  • 1+ years of related supervisory experience preferred
  • Previous customer service, training or related experience preferred
  • Excellent interpersonal and problem solving skills
  • Ability to effectively address issues and enforce guidelines
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Basic knowledge of computer use

Job Duties

  • Providing excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
  • Greeting each member, making them feel welcome
  • Learning and using member names and thanking them
  • Modeling excellent customer service for all team members
  • Assisting with Member Services staff training as needed
  • Monitoring the facility including the Life Center, gyms, tracks, hallways, locker rooms and Member Service desk areas
  • Enforcing building rules and member code of conduct
  • Addressing incidents or violations in a professional and courteous manner
  • Assuring that service areas are properly staffed and providing excellent customer service
  • Completing job duties and holding staff accountable for following guidelines and policies
  • Addressing and resolving staffing problems as much as possible
  • Assuring closing procedures are completed before closing time
  • Securing the building by checking all outside doors
  • Walking through the facility to ensure everyone is out, items are picked up, laundry loads complete, lights turned off and cash drawers closed properly
  • Having working knowledge of all emergency procedures
  • Responding to emergencies immediately in accordance with YMCA policies
  • Completing related incident reports as required

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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