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YMCA Member Services Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.00
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Work Schedule

Flexible
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Benefits

free YMCA membership
Flexible Schedule
rewarding work environment
Employee Recognition Program
Community engagement opportunities
Professional development opportunities

Job Description

The Missouri Valley Family YMCA located in Bismarck, ND is a well-established non-profit organization dedicated to enriching the lives of members and the community through a wide range of programs and services. As part of the national YMCA movement, this branch is committed to nurturing the potential of children, promoting healthy living, and fostering a sense of social responsibility. With its welcoming facilities positioned at 1608 N. Washington Street, the YMCA offers an inviting and inclusive environment for people of all ages and backgrounds to come together, improve their well-being, and build meaningful connections. The Missouri Valley Family YMCA has... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or sales preferred
  • Basic computer literacy
  • Excellent communication skills
  • Ability to work part-time hours including evenings and weekends
  • Must embody YMCA core values of caring honesty respect and responsibility

Job Qualifications

  • Individuals who embody the YMCA values of caring honesty respect and responsibility
  • Previous customer service or sales experience preferred
  • Strong interpersonal and problem-solving skills
  • Basic computer knowledge
  • Ability to communicate clearly and professionally with members and guests
  • Ability to work flexible part-time shifts including evenings and weekends

Job Duties

  • Welcoming members and guests with a warm smile using their names and expressing gratitude for their patronage
  • Asking questions using active listening and providing facility tours to help prospective members find the perfect membership and program options
  • Utilizing operations software for member check-ins program and membership registration and payment processing
  • Building relationships with members fostering connections within the YMCA community
  • Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively
  • Handling membership and safety concerns addressing any issues promptly and appropriately

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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