Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
The hiring establishment is a prestigious luxury resort known for its exceptional guest services and exquisite accommodations. With a strong emphasis on providing an unforgettable guest experience, this luxury hotel prides itself on its dedicated staff, elegant atmosphere, and a wide range of amenities designed to cater to guests' needs and preferences. The resort boasts a variety of services such as fine dining, spa treatments, recreational activities, and event hosting, making it a preferred destination for travelers seeking both relaxation and excitement. Employing a team of hospitality professionals committed to excellence, the resort creates a welcoming and sophisticated environment where... Show More
Job Requirements
- High school graduate or equivalent required
- College degree preferred
- Experience in luxury hotel or resort setting preferred
- Ability to lift up to 50 lbs and frequently carry objects up to 25 lbs
- Ability to walk or stand for extended periods
- Able to perform tasks requiring reaching, handling, feeling, talking, hearing, and seeing
- Ability to maintain professionalism during emergencies and heavy hotel activity
- Legal authorization to work in the United States
Job Qualifications
- High school graduate or equivalent
- Degree in hospitality or hotel management preferred
- Experience in a luxury hotel or resort setting preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Familiarity with hotel management software and payment processing
- Customer service oriented mindset
Job Duties
- Complete the registration process by inputting and retrieving guest information
- Confirm number of guests and room rates
- Assign rooms based on guest needs
- Code electronic keys and non-verbally confirm room details
- Provide welcome packets to guests including room keys and tokens of appreciation
- Ensure rooms and services are correctly accounted for in guest statements
- Assist guests with payments and check-out
- Accept and record various forms of payment including vouchers and foreign currency conversion
- Greet customers with a friendly and sincere welcome
- Respond accurately to guest inquiries about hotel services and amenities
- Field guest complaints and research effective solutions
- Negotiate resolutions for guest issues
- Remain calm and alert during emergencies and busy hotel periods
- Implement detailed action plans using experience and discretion
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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