Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
The Boca Raton Resort is a prestigious luxury hotel known for its exceptional guest services and world-class amenities located in the beautiful city of Boca Raton, Florida. This iconic resort embodies a rich blend of elegance, comfort, and a welcoming atmosphere aimed at providing unparalleled experiences to both leisure and business travelers. With a storied history and a commitment to excellence, The Boca Raton stands out in the hospitality industry as a beacon of service and quality. The hotel features a broad array of services including fine dining, spa facilities, extensive recreational options, and beautifully appointed guest rooms and suites,... Show More
Job Requirements
- Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs
- It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Flexibility to respond to different work situations and ability to work alone
- 3 years diploma or bachelor’s degree in hotel management
- Minimum 2 years’ experience at a similar level at a 5 star or full-service hotel
Job Qualifications
- Positive attitude and good communication skills, with excellent grooming standards
- Commitment to delivering a high level of customer service
- Flexibility to respond to a variety of different work situations and ability to work alone
- 3 years diploma or bachelor’s degree in hotel management
- Proficiency in working with MS office, Agilisys (POS) and Opera Cloud (PMS) are an added advantage
- Minimum 2 years’ experience at a similar level at a 5 star or full-service hotel
- 3 to 5 years’ experience in F&B service or housekeeping a plus
Job Duties
- Welcome and bid farewell our guests in a professional and pleasant manner and to provide assistance during their stay
- Butlers are responsible for essential guest services and meeting productivity requirements in the following areas
- General knowledge about The Boca Raton
- Administrative operations as needed
- Taking care of all room guests and coordinating with all concerned departments to fulfill guest needs and requests
- Being knowledgeable about Room Service and other outlets menu, as well as communicating with the kitchen regarding menu questions and product availability
- Being knowledgeable about housekeeping procedures and standards as well as being capable to assist Room Attendants
- Updating the hotel software with guest preference, likes and dislikes on to the guest profile section
- Following all the guest needs until they are completed to the total guest satisfaction
- Conducting the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery
- Taking care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc
- Performing software operations like check-ins / check-outs, update profile, room reservations, requests, applying payment, verifying and adjusting billing, activating room keys, processing check-out etc. on the hotel software
- Supporting the other departments such as Front Desk, Housekeeping and Room service with their duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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