Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Disability insurance
Life insurance
Job Description
The Boca Raton is a prestigious 5-star full-service hotel renowned for its luxurious accommodations, top-notch guest services, and prime location. Known for its dedication to excellence and an elevated hospitality experience, The Boca Raton provides guests with an inviting ambiance paired with impeccable service standards. This distinguished hotel attracts travelers from around the world who expect superior customer service and personalized attention throughout their stay. With a vibrant team committed to upholding the hotel's reputation, The Boca Raton embodies a culture of professionalism, integrity, and guest satisfaction in the hospitality industry.
The role of a Butler at The ... Show More
The role of a Butler at The ... Show More
Job Requirements
- Diploma or bachelor’s degree in hotel management
- minimum 2 years experience at a similar level at a 5-star or full-service hotel
- positive attitude and good communication skills
- excellent grooming standards
- commitment to delivering a high level of customer service
- flexibility to respond to a variety of different work situations and ability to work alone
- proficiency in working with MS Office, Agilisys (POS) and Opera Cloud (PMS) is an added advantage
- ability to lift 50 lbs maximum, with frequent lifting and carrying of up to 25 lbs
- ability to walk or stand for a significant amount of time
- ability to reach, handle, feel, talk, hear, and see
Job Qualifications
- Positive attitude and good communication skills
- excellent grooming standards
- commitment to delivering a high level of customer service
- flexibility to respond to a variety of different work situations and ability to work alone
- diploma or bachelor’s degree in hotel management
- proficiency in MS Office, Agilisys (POS) and Opera Cloud (PMS) is an advantage
- minimum 2 years experience at a similar level at a 5-star or full-service hotel
- 3 to 5 years experience in F&B service or housekeeping is a plus
Job Duties
- Welcome and bid farewell our guests in a professional and pleasant manner
- provide assistance during their stay
- have general knowledge about The Boca Raton
- perform administrative operations as needed
- take care of all room guests and coordinate with all concerned departments to fulfill guest needs and requests
- be knowledgeable about room service and other outlets menu and communicate with the kitchen regarding menu questions and product availability
- be knowledgeable about housekeeping procedures and standards as well as assist room attendants
- update the hotel software with guest preferences, likes and dislikes on the guest profile section
- follow all the guest needs until they are completed to the total guest satisfaction
- conduct the in-room check-in process efficiently following standards and liaise with bellmen for luggage delivery
- handle guest requests and liaise with respective departments such as laundry, wake-up call, spa bookings, concierge, and special requests
- perform software operations like check-ins/check-outs, update profiles, room reservations, requests, applying payments, verifying and adjusting billing, activating room keys, and processing check-outs
- support other departments such as front desk, housekeeping and room service with their duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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