Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
drug-free workplace
Job Description
The Boca Raton Resort is a prestigious luxury hotel renowned for its exceptional guest services and exquisite hospitality. Situated in a prime location, this full-service resort offers an array of amenities designed to provide guests with a memorable and comfortable stay. The establishment prides itself on creating a welcoming and professional atmosphere, ensuring every visitor receives personalized and attentive care throughout their visit. As a leader in the hospitality industry, The Boca Raton Resort maintains a high standard of service and operational excellence, making it a preferred destination for discerning travelers seeking an upscale accommodation experience.
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Job Requirements
- Diploma or bachelor’s degree in hotel management
- Minimum 2 years’ experience in a similar role at a five-star or full-service hotel
- Strong interpersonal and communication skills
- Commitment to guest service excellence
- Ability to work independently and be flexible
- Proficiency in MS office and hotel management software (Agilisys POS, Opera Cloud PMS) preferred
- Physically able to lift up to 50 lbs and perform standing and walking duties extensively
Job Qualifications
- Positive attitude and good communication skills
- Excellent grooming standards
- Commitment to delivering a high level of customer service
- Flexibility to respond to a variety of different work situations and ability to work alone
- 3 years diploma or bachelor’s degree in hotel management
- Proficiency in working with MS office, Agilisys (POS) and Opera Cloud (PMS) are an added advantage
- Minimum 2 years’ experience at a similar level at a 5 star or full-service hotel
- 3 to 5 years’ experience in F&B service or housekeeping is a plus
Job Duties
- Welcome and bid farewell our guests in a professional and pleasant manner and to provide assistance during their stay
- Butlers are responsible for essential guest services and meeting productivity requirements in the following areas
- General knowledge about The Boca Raton
- Administrative operations as needed
- Taking care of all room guests and coordinating with all concerned departments to fulfill guest needs and requests
- Being knowledgeable about Room Service and other outlets menu, as well as communicating with the kitchen regarding menu questions and product availability
- Being knowledgeable about housekeeping procedures and standards as well as being capable to assist Room Attendants
- Updating the hotel software with guest preference, likes and dislikes on to the guest profile section
- Following all the guest needs until they are completed to the total guest satisfaction
- Conducting the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery
- Taking care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc
- Performing software operations like check-ins / check-outs, update profile, room reservations, requests, applying payment, verifying and adjusting billing, activating room keys, processing check-out etc. on the hotel software
- Supporting the other departments such as Front Desk, Housekeeping and Room service with their duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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