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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.10 - $17.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Paid meal break
Career development opportunities
Supportive team environment
Employee Discounts
flexible scheduling
Job Description
Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market, widely recognized for its commitment to delivering exceptional guest experiences and maintaining high standards across its properties. As a dynamic and innovative hospitality company, Sandpiper Hospitality focuses on fostering a welcoming and efficient environment that makes guests feel at home. Known for its energetic culture and dedication to service excellence, SH continually invests in its team members, providing opportunities for professional growth within a supportive and fast-paced setting.
At the heart of this thriving hospitality company is the Guest Services Ambassador (GSA) role, a pivotal positio... Show More
At the heart of this thriving hospitality company is the Guest Services Ambassador (GSA) role, a pivotal positio... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service
- Strong communication skills
- Ability to manage guest interactions and conflicts
- Knowledge of safety and emergency protocols
- Ability to multitask and handle operational duties
- Willingness to work full shifts onsite
- Ability to perform physical tasks such as laundry and cleaning
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to handle guest conflicts professionally
- Basic knowledge of front desk operations
- Familiarity with safety and emergency procedures
- Ability to multitask and manage time efficiently
- Sales or lead management experience is an asset
- Ability to work collaboratively within a team
- Flexibility to perform various operational duties when required
Job Duties
- Provide an excellent guest experience by greeting guests warmly and offering assistance
- Meet with and solicit comments from guests regularly to determine satisfaction
- Respond to situations as they arise and manage guest conflict effectively
- Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
- Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed
- Respond effectively and according to procedure in times of emergency
- Inspect studios and public spaces daily according to company and brand standards
- Execute the lead management process and review studio inventory daily to maximize studio revenue
- Maintain effective sales of ancillary offerings to maximize overall revenue
- Perform laundry duties including sorting, washing, drying, and folding company linen and terry
- Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision
- Stay on site for entire shift until relieved
- Take a paid 30-minute meal break as available
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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