Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
Retirement Plan
Training and Development
Flexible work schedule
Job Description
Host, a distinguished service line of CBRE, the world's largest commercial real estate organization, is dedicated to enhancing individual well-being, personal productivity, and organizational effectiveness. The company specializes in people-led, technology-enabled services designed to seamlessly connect employees to their work environments. Through a combination of cutting-edge technology, exceptional amenities, and vibrant workplace communities, Host strives to help individuals work smarter and find delight in their daily professional lives. Leveraging a scalable product suite, Host delivers concierge-quality services managed by skilled CBRE hosts. The company places emphasis on world-class customer service training and certification, supported by an advanced enterprise-grade technology platform.... Show More
Job Requirements
- HS diploma or GED or equivalent combination of education and experience
- Currently authorized to work in the U.S. without visa sponsorship
- Minimum 8 years related experience
- At least 3 years management or supervisory experience preferred
- Ability to comprehend and analyze complex business documents
- Effective communication skills including report writing and presentations
- Comfortable engaging with diverse groups and new people
- Warm, engaging demeanor with empathy
- High attention to detail and strong interpersonal skills
- Positive attitude and urgency in issue resolution
- In-depth knowledge of financial principles and budgeting
- Proficient in Microsoft Office and digital technologies
- Ability to work flexible schedules
- Strong problem-solving skills and independence
- Physical ability to perform work including walking, standing, lifting up to 40 lbs
- Commitment to safety and HSE standards
Job Qualifications
- Bachelor's degree or relevant vocational training preferred
- Minimum of 8 years of related experience with at least 3 years in management or supervisory roles
- Prior supervisory and customer service experience highly preferred
- Advanced analytical and quantitative skills
- Proficiency with Microsoft Office Suite and modern digital tools
- Strong problem-solving skills and adaptability
- Excellent communication and negotiation abilities
- Demonstrated ability to write reports and deliver presentations
- Experience managing large teams and multi-site portfolios
Job Duties
- Drive consistent, quality service through supervision of employees and third parties
- Manage operations for concierge, reception, room management, AV support, event management, food services, parking, shuttle programs, document services, workplace onboarding
- Provide leadership and direction on talent recruitment, performance management, employee engagement and development
- Create and manage the Experience Services operating budget and implement cost-saving strategies
- Negotiate with clients, partners, and associates to resolve conflicts and exceed expectations
- Ensure safety standards and compliance across all service delivery
- Collaborate with IT teams on technology, training needs and implementation
- Maintain vendor relationships and ensure contractual compliance
- Develop workplace orientation materials and deliver employee onboarding
- Deliver Service Business Continuity plans and conduct testing
- Manage large third-party vendor programs such as food and transportation
- Perform additional duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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