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CBRE

Workplace Experience Manager - Englewood, NJ

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
Retirement Plan
Professional Development
Employee wellness programs

Job Description

CBRE is the world’s largest commercial real estate services and investment firm, renowned for providing a broad range of integrated services to occupiers, investors, and developers globally. Host, a service line of CBRE, focuses on enhancing workplace experiences by delivering people-led, technology-enabled services designed to increase individual well-being, productivity, and overall organizational effectiveness. CBRE prides itself on its innovative solutions and dedication to client satisfaction, making it a leader in the commercial real estate industry. Located in Englewood Cliffs, New Jersey, CBRE offers a dynamic and collaborative work environment where employees can thrive and contribute to meaningful projects within the... Show More

Job Requirements

  • Authorized to work in the United States without visa sponsorship
  • high school diploma or GED or equivalent combination of experience
  • 8+ years related experience with 3 years in management or supervisory roles preferred
  • prior supervisory and customer service experience
  • ability to comprehend and analyze complex business documents
  • strong communication and negotiation skills
  • comfortable meeting new people
  • ability to work flexible schedules
  • physical ability to walk, stand, bend, lift up to 40 lbs
  • strong problem-solving skills
  • proficient with Microsoft Office and digital tools

Job Qualifications

  • High school diploma or GED required
  • bachelor’s degree or relevant vocational training preferred
  • minimum of 8 years of related experience
  • at least 3 years in management or supervisory roles preferred
  • prior supervisory and customer service experience preferred
  • ability to comprehend, analyze, and interpret complex business documents
  • ability to respond effectively to sensitive issues
  • excellent written and verbal communication skills
  • ability to motivate and negotiate effectively
  • adept at meeting and engaging with new people
  • warm and engaging demeanor
  • strong interpersonal skills
  • positive attitude and sense of urgency
  • in-depth knowledge of financial terms and principles
  • proficient in Microsoft Office Suite
  • comfortable with technology and digital tools
  • strong problem-solving and adaptability
  • ability to work independently with little supervision

Job Duties

  • Provide formal supervision to employees
  • monitor the training and development of staff
  • conduct performance evaluations and coaching
  • oversee the recruiting and hiring of new employees
  • coordinate and manage the team's daily activities
  • establish work schedules, assign tasks, and cross-train staff
  • set and track staff and department deadlines
  • mentor and coach as needed
  • build and maintain trusted client relationships
  • negotiate with clients, partners, and associates to resolve conflicting priorities
  • ensure team support is efficient and consistent
  • suggest process improvements
  • assist with strategic solution development
  • assess technological and training needs for teams and clients
  • follow safety standards with employees, clients, and vendors
  • develop vendor partnerships for cost savings
  • manage contract service negotiations
  • confirm vendors have current insurance and documentation
  • oversee third-party vendor programs including food delivery, event organization, transportation, and mail distribution
  • ensure all business service invoices are billed
  • lead by example modeling CBRE RISE values
  • influence stakeholders to reach agreements
  • apply knowledge of discipline integration to achieve objectives
  • identify, troubleshoot, and resolve day-to-day and moderately complex issues

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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