Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,500.00 - $97,500.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with match
Paid Time Off
wellness reimbursement
mental health benefits
Experience bonus
Job Description
Qualtrics is a leading software company that provides innovative solutions used by the world’s most renowned brands to deliver exceptional frontline experiences, build high-performing teams, and design products that captivate customers. Known as the creators and stewards of the Experience Management category, Qualtrics serves over 18,000 clients across the globe. The company culture is defined by grit, determination, and a willingness to challenge conventional thinking. The teams at Qualtrics are highly collaborative, mission-driven, and dedicated to delivering outstanding value to their customers. Employees are empowered to set ambitious goals and move swiftly, taking strategic risks and solving complex problems through... Show More
Job Requirements
- 4 plus years of relevant experience in workplace programs or related fields
- Ability to be on-site during normal business hours Monday through Friday, with availability for after-hours engagement as needed
- Strong communication and interpersonal skills
- Experience managing workplace services and vendor relationships
- Ability to manage budgets and track expenses
- Experience coordinating and executing employee events
- Ability to work independently and take ownership of projects
- Strong problem-solving and customer service skills
- Ability to collaborate successfully with cross-functional teams
- Capacity to collect, analyze, and apply feedback to improve workplace experience
- Proficiency with relevant technology tools
- Commitment to safety and workplace compliance
- Exceptional organizational and multitasking abilities
Job Qualifications
- 4 plus years of workplace programs, facilities, employee experience, events, and/or site management experience
- Familiarity with facility management principles and operations is a plus
- Experience in design and planning large scale events
- Strong customer service skills involving complex issue resolution and actively listening to feedback
- Experience organizing events and managing small projects efficiently
- Experience working with cross-functional teams
- Ability to collect and analyze feedback to improve workplace services
- Proven ability to be a self-starter capable of driving results independently
- Exceptional organizational skills with ability to multi-task, prioritize, and maintain accuracy
- Ability to manage workplace experience budget with financial management and reporting skills
- Creative program development utilizing feedback for improvements
- Proficient with Google and Microsoft product suites and other productivity software tools
Job Duties
- Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites
- Oversee workplace service operations including front desk receptionist, mailroom, janitorial, food and beverage, copy/print business supply hub, fitness centers, storage, and other amenities
- Manage in-office food services program ensuring healthy variety in a cost effective way
- Manage the activities of on-site contractors, providing guidance and support, and ensuring all contracted services are provided
- Develop, plan, and execute employee events in the office based on employee feedback and interests
- Coordinate logistics for internal events including catering, setups, and communications
- Monitor and evaluate the success of workplace events and make recommendations for future improvements
- Manage operational expenses for assigned cost centers including budgeting, tracking, reporting expenses, and vendor accountability
- Partner with Real Estate, Facilities, Security, and Health and Safety teams to ensure compliance and best practices
- Deploy space management principles by monitoring, tracking, and managing the physical workplace to promote efficiency and productivity
- Support development of workplace services programs aligning with global services
- Manage ad hoc projects related to workplace services, operations, and development
- Partner with People Team, Branding and Belonging, and other teams to develop local, regional, and global programs and initiatives
- Process and procedure development incorporating change management principles
- Build systems for seamless operational excellence by developing scalable work process efficiencies through technology platforms
- Stakeholder management through strong working relationships and communication
- Lead team members and cross-functional partners to foster an inclusive and collaborative work environment
- Act as a culture champion by modeling company policies and promoting diversity and inclusion
- Ensure safety standards at managed sites and lead safety committee efforts in partnership with Global Environmental Health and Safety Program Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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