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Workplace Experience Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Dental Insurance
Employee assistance program
Disability insurance
401(k) matching
Vision Insurance
Life insurance

Job Description

Group 1001 is a consumer-centric, technology-driven family of insurance companies committed to delivering outstanding value and operational performance. By combining financial strength and stability with deep insurance expertise and a can-do culture, Group 1001 stands as a leader in the insurance industry. The company places a strong emphasis on collaboration, clear communication, focused core business activities, meticulous risk management, and goal-oriented performance. This mission-centric approach extends to every aspect of the company, including how it attracts, hires, and onboards its most valuable assets—its employees. Group 1001 fosters an inclusive and diverse workplace that respects and honors individual differences, creating a... Show More

Job Requirements

  • 3-5 years experience in workplace experience, hospitality, or office management
  • Bachelor’s degree in hospitality or business administration is preferred
  • Proven track record managing front office operations including space management and various software platforms
  • Proactive hospitality mindset anticipating needs before they arise with a solutions-oriented focus and strong interpersonal communications skills
  • Prior experience working in a fast-paced corporate environment demonstrating the ability to remain calm under pressure
  • Prior experience event planning and executive experience in a corporate setting
  • Outstanding organizational skills with the ability to juggle multiple priorities and remain calm under pressure

Job Qualifications

  • 3-5 years’ experience in workplace experience, hospitality, or office management
  • Bachelor’s degree in hospitality or business administration is preferred
  • Proven track record managing front office operations including space management and various software platforms
  • Proactive hospitality mindset anticipating needs before they arise with a solutions-oriented focus and strong interpersonal communications skills
  • Prior experience working in a fast-paced corporate environment demonstrating the ability to remain calm under pressure
  • Prior experience event planning and executive experience in a corporate setting
  • Outstanding organizational skills with the ability to juggle multiple priorities and remaining calm under pressure

Job Duties

  • Serve as the primary point of contact for workplace inquiries and employee experience needs
  • Cultivate a people first culture that reflects our company’s values and brand
  • Manage the front desk reception team, ensuring every visitor and employee receives a warm, professional welcome
  • Manage relationships with hospitality vendors, caterers, and service providers
  • Negotiate contracts and ensure service level agreements are being met
  • Plan, coordinate, and execute workplace events from executive meetings to company-wide celebrations
  • Partner with Facilities Director and other internal stakeholders to create the event experience
  • Manage event logistics including catering, A/V setup and vendor coordination
  • Collaborate with facilities, HR, IT and executive leadership to understand and meet employee needs and preferences
  • Manage room reservations and service now application to ensure timely responses and drive continuous improvement in workplace policies and programs
  • Evaluate and optimize office space utilization including move/add changes, space resent, and furniture management
  • Ensure adherence to all health and safety regulations and company policies including emergency preparedness protocols
  • Serve as the Facilities Director trusted partner on strategic initiatives
  • Collaborate with the internal and external business partners
  • Develop and track workplace experience utilizing ServiceNow metrics and analyzing feedback on corporate events and workplace programs

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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