Job Overview
Employment Type
Hourly
Consulting
Compensation
Type:
Hourly
Rate:
Range $22.85 - $30.55
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development assistance
Flexible work schedule
employee engagement activities
Job Description
NYSTEC is a nonprofit technology consulting company that has been providing expert advice and guidance to agencies, organizations, institutions, and businesses since 1996. Known for its independence and vendor-neutral stance, NYSTEC prides itself on putting clients' best interests at the forefront of every engagement. Over the years, NYSTEC has earned a reputation for fostering a culture where both individuals and teams can thrive personally and professionally. This philosophy is not only a cornerstone of their consulting practice but also deeply embedded in the organization’s approach to workplace culture. The company offers a supportive work environment with benefits and perks designed... Show More
Job Requirements
- A high school diploma and five years of experience performing work in an office environment in an administrative capacity, preferably with experience working with Internet of Things (IOT) devices
- An equivalent combination of advanced education, training, and professional experience will be considered
- Must be authorized to work in the United States without the need for visa sponsorship now or in the future
Job Qualifications
- Proficiency with the Microsoft Office suite of products
- Ability to oversee and manage a service desk platform such as FreshService
- Advanced written and verbal communication skills
- Excellent multi-tasking and time management skills
- Highly responsive to internal and external customer needs
- Sound decision-making ability and judgment
- Ability to work well with all levels of internal management and staff as well as outside clients and vendors
- Ability to identify problems and evaluate resolutions for a positive outcome
- Detail oriented with a high level of accuracy
- Understands NYSTEC’s mission, brand mindsets, and core values and can put the behaviors into practice
- Experience with workplace management platforms such as Appspace (preferred)
Job Duties
- Serve as a point of contact for employees and visitors, providing information regarding the office environment, including workplace protocols, culture, and etiquette
- Assess space readiness regularly, ensuring that workspaces, conference rooms, and offices are occupant ready, including daily walkthroughs, working IT hardware, and clean workspaces
- Lift and move items such as furniture, supplies, and equipment as needed
- Assist in managing and escalating workplace concerns, complaints, or suggestions to the workplace experience manager
- Monitor and triage service desk tickets, ensuring timely resolution in line with policy standards
- Conduct periodic workplace satisfaction surveys and compile the results
- Coordinate the day-to-day operations of the facilities, including cleaning/janitorial, life-safety, engineering, and general maintenance such as plumbing, electrical, carpentry, painting, and landscaping
- Support internal on-site events and activities to foster team culture, such as office/team lunches and onboarding breakfasts
- Support off-site events by coordinating logistics and providing on-the-ground assistance
- Maintain records regarding building codes, fire codes, and other relevant regulations to ensure compliance
- Support facility projects by collaborating with stakeholders, coordinating tasks, and providing status updates
- Ensure that scheduled preventative maintenance for equipment is properly performed and maintain maintenance records
- Coordinate repair and maintenance work with contracted vendors, ensuring timely repairs
- Collaborate with IT and Information Security teams to maintain disaster recovery procedures and schedule/testing
- Perform light office upkeep to support a clean, organized, and welcoming workplace environment
- Support continuous improvement processes and ensure 100% compliance with NYSTEC protocols
- Exercise a high degree of confidentiality
- Perform other duties as assigned
- Demonstrate NYSTEC Core Values and Behaviors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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