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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
CBRE is the world’s largest commercial real estate services and investment firm, renowned for its comprehensive approach to property management, brokerage, and workplace experience solutions. As a global leader in the industry, CBRE is dedicated to providing innovative and effective real estate services that enhance business success and employee satisfaction. The company operates in diverse markets, delivering tailored solutions designed to connect people, places, and technology. CBRE’s Host service line specializes in increasing individual well-being, personal productivity, and organizational effectiveness through people-led, technology-enabled services. This combination fosters smarter work environments where employees feel supported and engaged throughout their day.
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Job Requirements
- Currently authorized to work in the United States without visa sponsorship
- HS Diploma or GED or equivalent experience
- Minimum 3-4 years of relevant front desk, concierge, or customer service experience
- Ability to work flexible schedules
- Ability to comprehend, interpret instructions, and ask clarifying questions
- Comfortable interacting warmly with new people
- Attention to detail and strong communication skills
- Capability to stand, walk, bend, stoop, push, pull, and lift up to 40 lbs frequently
Job Qualifications
- HS Diploma or GED or equivalent experience
- A minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
- Open and flexible work schedules
- Ability to comprehend and interpret instructions and memos
- Comfortable engaging with new people with a warm demeanor
- Able to assess circumstances, empathize, and offer help
- High attention to detail
- Strong verbal and written communication skills
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations including preferred transportation sources, dining, and entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
- May establish new techniques to ensure the team meets its objectives
- Has a direct impact on team objectives as well as the objectives of related teams
- Ensure personal and team outcomes positively impact customer objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Guide team through basic knowledge of practices and procedures
- Work to build consensus
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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