Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $30.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a distinguished division of FLIK Hospitality Group, a respected leader within the hospitality and food service industry, dedicated to excellence in guest and employee services, event planning, and conference center management. As part of Compass Group USA, one of the largest foodservice companies globally, Rapport stands apart by focusing exclusively on building long-term careers for its ambassadors rather than temporary engagements or placements. This company prioritizes the growth and career development of its employees by providing individual training and development programs designed to nurture talent and help each ambassador achieve their professional goals.
Rapport embodies a culture of... Show More
Rapport embodies a culture of... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to work under pressure and multitask
- excellent communication skills
- basic computer proficiency
- punctual and dependable
- strong ethics and confidentiality
- professional demeanor
- ability to work flexible hours as needed
Job Qualifications
- high school diploma or equivalent
- excellent listening and oral communication skills
- basic computer skills and knowledge of office technology and equipment
- ability to work under pressure, prioritize tasks, and multitask while interacting with visitors
- genuine sense of hospitality and commitment to delivering memorable experiences
- punctual, dependable, and dedicated to operational excellence
- discreet, ethical, and committed to confidentiality
- professional approach with a mindset to take ownership and responsibility
Job Duties
- provide high-level internal and external customer support
- assist with creating a collaborative environment amongst teams through employee engagements and personal introductions
- speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
- plan and execute employee engagements for clients, employees, and guests visiting the space
- support workplace employee engagements with any set-up needs
- communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications
- maintain strong awareness of business activity and communicate all updates with the workplace team
- communicate and interact effectively with other departments
- proactively and timely communicate changes and needs to support workplace operations
- solve space or amenities related issues to ensure an elevated user experience
- observe floor operations, user behaviors, and suggest strategic changes to enhance the experience on the floor
- meet or exceed company initiatives and Key Performance Indicators (KPIs)
- support the welcome reception in the absence of the welcome host and during meal breaks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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