Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,500.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development programs
Employee Discounts
Job Description
Santander is a renowned global leader and innovator in the financial services industry, recognized for its commitment to delivering comprehensive banking solutions and fostering an enriching work environment. With a vast international presence, Santander prides itself on cultivating a culture that values employee growth, diversity, and continuous learning. The company supports its workforce by providing opportunities for personal and professional development, enabling employees to explore diverse career paths within the organization. Santander’s emphasis on collaboration encourages employees to connect with talented colleagues worldwide, share insights, and drive innovation collectively. This inclusive and supportive culture ensures that employees thrive as they... Show More
Job Requirements
- Associate's degree or equivalent work experience preferred
- Three or more years retail branch experience preferred
- One or more years customer service experience required
- Broad knowledge of company policies and procedures
- Extensive knowledge of branch operations and regulatory requirements
- Excellent organizational and communication skills
- Excellent cash-handling skills
- Analytical and problem-solving abilities
- Enthusiasm for exceptional customer service
- Passion for digital products and services
- Skilled in customer engagement
- Professional and trustworthy demeanor
- Ability to manage multiple priorities
- Attention to detail and proactivity
- Flexibility and responsiveness
- Strong time management and organizational skills
- Adherence to policies and procedures
- Proficiency in computer use and Windows OS
Job Qualifications
- Associate's degree or equivalent work experience preferred
- 3 plus years proven retail branch experience preferred
- 1 plus years customer service experience required
- Broad knowledge of company policies and procedures, services and products
- Extensive knowledge of branch operations and regulatory requirements
- Excellent organizational, communication and interpersonal skills
- Excellent cash-handling skills
- Good analytical and problem-solving skills
- Enthusiasm for creating an exceptional customer experience
- Passion for demonstrating and promoting digital products and services
- Skilled in customer engagement and creating a sense of community in the space
- Displays a credible, trustworthy and professional image at all times
- Ability to manage multiple priorities
- Attention to detail, problem solving, and the desire to be pro-active
- Ability to exercise flexibility and responsiveness
- Strong interpersonal, communication, time management and organizational skills
- Ability to comply with policies and procedures
- Strong computer knowledge and Windows skills required
Job Duties
- Adheres to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies
- Maintains forms and files in Work Café and sends documents monthly to analysts for testing
- Performs sporadic ATM tests to check for performance
- Maintains appropriate audit logs for the Work Café
- Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards
- Creates exceptional customer experiences with every interaction
- Performs Concierge duties and acts as initial point-of-contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner
- Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels
- Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities such as greeting, check-in, set up, and clean up
- Supports the promotion of the services provided, co-working, room booking and events aspects of the Work Café
- Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order before and after appointments
- Supports customers in the Work Café by acting as a key point-of-contact
- Takes ownership of addressing customer inquiries by directing them to the appropriate Work Café area, facility, resource or business partner
- Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are handled effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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