Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Santander Bank N.A. is a leading global financial services company known for its innovative approach and commitment to customer satisfaction. Operating worldwide, Santander provides an extensive range of banking and financial products tailored to the diverse needs of individuals, businesses, and communities. In Miami, Florida, specifically in the vibrant Coconut Grove area, Santander offers a unique workspace experience through its Work Café. This innovative concept blends traditional banking services with a modern coworking environment designed to foster collaboration, creativity, and community engagement. Santander’s dedication to creating engaging and welcoming spaces exemplifies its customer-centric philosophy and commitment to fostering strong relationships.Show More
Job Requirements
- Associate's Degree or equivalent work experience preferred
- 3+ years proven retail branch experience preferred
- 1+ years customer service experience required
- broad knowledge of company policies and procedures, services and products
- extensive knowledge of branch operations and regulatory requirements
- excellent organizational, communication and interpersonal skills
- excellent cash-handling skills
- good analytical and problem-solving skills
- enthusiasm for creating exceptional customer experiences
- passion for demonstrating and promoting digital products and services
- skilled in customer engagement and creating a sense of community in the space
- displays a credible, trustworthy and professional image at all times
- ability to manage multiple priorities
- attention to detail, problem solving and proactive attitude
- ability to exercise flexibility and responsiveness
- strong interpersonal, communication, time management and organizational skills
- ability to comply with policies and procedures
- strong computer knowledge and Windows skills required
Job Qualifications
- Associate's Degree or equivalent work experience preferred
- 3+ years proven retail branch experience preferred
- 1+ years customer service experience required
- broad knowledge of company policies and procedures, services and products
- extensive knowledge of branch operations and regulatory requirements
- excellent organizational, communication and interpersonal skills
- excellent cash-handling skills
- good analytical and problem-solving skills
- enthusiasm for creating exceptional customer experiences
- passion for demonstrating and promoting digital products and services
- skilled in customer engagement and creating a sense of community in the space
- displays a credible, trustworthy and professional image at all times
- ability to manage multiple priorities
- attention to detail, problem solving and proactive attitude
- ability to exercise flexibility and responsiveness
- strong interpersonal, communication, time management and organizational skills
- ability to comply with policies and procedures
- strong computer knowledge and Windows skills required
Job Duties
- Adheres to applicable compliance operational risk controls in accordance with company or regulatory standards and policies
- maintains forms and files in Work Café and sends documents monthly to analysts for testing
- performs sporadic ATM tests to check for performance
- maintains appropriate audit logs for the Work Café
- takes personal responsibility for delivering on Santander's and Work Café's customer experience standards
- performs concierge duties and acts as initial point-of-contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner
- supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events including promotion and day-of activities
- supports promotion of the services provided, co-working, room booking and events aspects of the Work Café
- manages and coordinates all customer and colleague room bookings and ensures rooms are welcoming and in good order before and after appointments
- supports customers by acting as a key point-of-contact, takes ownership of addressing inquiries and directing to appropriate resources
- works closely with third-party baristas and cleaners to ensure the Work Café environment is welcoming and issues are handled effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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