Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
Santander is a global leader and innovator in the financial services industry, dedicated to empowering its employees and fostering a culture of continuous learning and personal growth. With a commitment to diversity, inclusion, and collaboration, Santander provides ample opportunities for career advancement and professional development. The company values its workforce as its greatest asset and strives to create a supportive environment where employees can thrive. Santander operates with a strong focus on risk management and compliance, ensuring that all professionals uphold these values at every level of the organization. The Work Cafe located in Coconut Grove, Miami, Florida, is part... Show More
Job Requirements
- Associate's degree or equivalent work experience preferred
- 3+ years proven retail branch experience preferred
- 1+ years customer service experience required
- broad knowledge of company policies and procedures, services and products
- extensive knowledge of branch operations and regulatory requirements
- excellent organizational, communication and interpersonal skills
- excellent cash-handling skills
- good analytical and problem-solving skills
- enthusiasm for creating an exceptional customer experience
- passion for demonstrating and promoting digital products and services
- skilled in customer engagement and creating a sense of community in the space
- displays a credible, trustworthy and professional image at all times
- ability to manage multiple priorities
- attention to detail, problem solving, and the desire to be proactive
- ability to exercise flexibility and responsiveness
- strong interpersonal, communication, time management and organizational skills
- ability to comply with policies and procedures
- strong computer knowledge and Windows skills required
Job Qualifications
- Associate's degree or equivalent work experience preferred
- 3+ years proven retail branch experience preferred
- 1+ years customer service experience required
- broad knowledge of company policies and procedures, services and products
- extensive knowledge of branch operations and regulatory requirements
- excellent organizational, communication and interpersonal skills
- excellent cash-handling skills
- good analytical and problem-solving skills
- enthusiasm for creating an exceptional customer experience
- passion for demonstrating and promoting digital products and services
- skilled in customer engagement and creating a sense of community in the space
- displays a credible, trustworthy and professional image at all times
- ability to manage multiple priorities
- attention to detail, problem solving, and the desire to be proactive
- ability to exercise flexibility and responsiveness
- strong interpersonal, communication, time management and organizational skills
- ability to comply with policies and procedures
- strong computer knowledge and Windows skills required
Job Duties
- Adheres to applicable compliance and operational risk controls in accordance with Company or regulatory standards and policies
- maintains forms and files in Work Cafe and sends documents monthly to analysts for testing
- performs sporadic ATM tests to check for performance
- maintains appropriate audit logs for the Work Cafe
- takes personal responsibility for delivering on Santander's and Work Cafe's customer experience standards
- creates exceptional customer experiences with every interaction
- performs concierge duties and acts as initial point-of-contact for all customers entering the Work Cafe and directs customers to the appropriate area in a professional and engaging manner
- is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels
- supports Work Cafe Manager and Work Cafe Events Manager with specialized Work Cafe programming and events, including promotion and day-of activities such as greeting, check-in, set up, clean up
- supports the promotion of the services provided, co-working, room booking and events aspects of the Work Cafe
- manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order before and after appointments
- supports customers in the Work Cafe by acting as a key point-of-contact and takes ownership of addressing customer inquiries by directing them to the appropriate Work Cafe area, facility, resource or business partner
- works closely with the third-party baristas and cleaners to ensure the Work Cafe environment is welcoming and that all issues are handled effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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