Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $16.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
Island Spa & Sauna, located in Edison, NJ, is a premier Korean spa and sauna destination dedicated to providing an authentic and serene experience since its founding in 2011. With a strong focus on traditional Korean jjimjilbang culture, Island Spa & Sauna offers a unique blend of relaxation and wellness services including massages, sauna rooms, and rejuvenating baths. The spa has grown into a family-oriented space that emphasizes creativity, exceptional customer service, and treating every guest like a member of the family. Supported by a committed team of 150 employees, Island Spa & Sauna has established itself as a local... Show More
Job Requirements
- High school diploma or equivalent
- Some previous work-related experience in customer service
- Must be able to stand for extended periods of time, at least two hours intervals
- Must be able to work in a sitting position for an extended period of time, at least four hours
- Must be able to reach for specific objects at short distances in local working areas
- On occasion may be required to lift and carry heavy objects, push or pull heavy objects
- kneel, bend or stoop, and ascend or descend ladders or stairs
- Capable of working in a fast-paced environment and in stressful situations
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner
- May require local travel to various locations on business
- Be open and flexible to working nights and weekends
Job Qualifications
- High school diploma or equivalent
- Some previous work-related experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Excellent customer service skills
- Ability to make decisions and problem solve
- Ability to use computers and operate spa software
- Ability to troubleshoot equipment with proper steps
- Experience with audio/visual aids such as television, radio, or iPad when applicable
Job Duties
- Ensure the safety of all guests in the locker room and bathhouse
- Greet and direct guests on policies and practices within the locker room and bathhouse
- Manage guest appointments
- Manage and track Spa Service Technician appointments
- Test and chemically balance the tubs every two hours to comply with the New Jersey health code
- Provide Yoni steam services and handle guest intake
- Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene
- Develop and maintain a positive work environment with others
- Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments
- Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures
- Coordinate with other departments through work communication platforms
- Drive sales for products and services offered by Island Spa
- Comply with quality assurance standards and expectations
- Maintain a neat, tidy, and sanitary work area according to Island Spa Health and Safety standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities