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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Consumer Cellular is a distinguished wireless service provider established in 1995, primarily dedicated to serving Americans aged 50 and above. Recognized as a trusted wireless partner of AARP, Consumer Cellular has grown to support over 4 million subscribers nationwide. Headquartered in Scottsdale, Arizona, the company employs about 3,000 people across multiple locations throughout the United States. The brand is renowned for its affordable plans, popular mobile devices, broad nationwide coverage, and top-tier, 100% U.S.-based customer support. Consumer Cellular has been consistently awarded for its exceptional customer service and in 2024, was ranked #1 in network coverage and customer satisfaction among... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum 6 months of retail customer service experience
- Experience with POS systems
- Proficient in MS Office suite
- Positive attitude towards customer service
- Ability to work flexible schedules including weekends
- Physical capability to stand for extended hours and perform store-related physical activities
- Willingness to undergo pre-employment background check and drug screening
Job Qualifications
- High school diploma or equivalent experience
- At least 6 months of customer service experience in a retail environment
- Experience operating a POS system accurately
- Proficiency in MS Office applications including Word, Excel, and PowerPoint
- Positive attitude and strong interpersonal communication skills
- Ability to work flexible hours including weekends
- Physical ability to stand for 6-8 hours and perform tasks requiring bending, stooping, reaching, and lifting
Job Duties
- Act as a brand ambassador by ensuring the store is welcoming and providing outstanding customer service
- Build and maintain relationships with customers, team members, and leadership through active listening and solution-oriented conversations
- Receive and apply training on wireless products and services to educate customers effectively
- Manage customer accounts by scheduling appointments, investigating account details, and recommending suitable plans and offers
- Document customer interactions and account information with accuracy and attention to detail
- Maintain a clean, safe, and organized retail store environment by performing regular cleaning and merchandise management
- Support sales transactions by operating the POS system and ensuring transaction accuracy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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