Dave & Buster's, Inc. logo

Dave & Buster's, Inc.

Winner's Circle - Customer Service

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Medical
Dental
Vision
401k
Free games

Job Description

Dave & Buster's is a vibrant entertainment and dining establishment known for blending great food, exciting games, and a lively atmosphere to provide an unparalleled guest experience. Founded with the vision to create a unique destination where friends and families can gather for fun, Dave & Buster's has grown into a leading restaurant and entertainment venue across the United States. With a focus on delivering high-quality food and beverages paired with an impressive selection of arcade and interactive games, this company stands out as a hub for fun and celebration. The environment is dynamic and energetic, perfect for guests looking... Show More

Job Requirements

  • Must be at least 16 years of age
  • Ability to smile and maintain a friendly demeanor
  • Availability to work days, nights and or weekends
  • Ability to work in a noisy, fast-paced environment
  • Ability to read and write handwritten notes
  • Ability to lift and carry up to 30 pounds
  • Ability to stand or walk 100 percent of shift
  • Ability to reach, bend, stoop, mop, sweep and wipe frequently

Job Qualifications

  • Strong communication skills
  • Experience in customer service preferred
  • Ability to multitask in a fast-paced environment
  • Basic math and inventory skills
  • Friendly and positive attitude
  • Ability to work flexible hours including nights, weekends and holidays
  • Minimum age of 16 years

Job Duties

  • Deliver an unparalleled guest experience through food, drinks and games in a fun environment
  • Keep supervisor informed of problems or unusual matters and take corrective action or suggest alternatives
  • Provide timely and accurate service while managing wait times and communicating with guests and team members
  • Greet guests with a positive attitude and enthusiasm while performing multiple job functions
  • Assist guests with requests and answer questions while making recommendations
  • Provide game assistance by notifying support technicians or management as needed
  • Bid farewell to guests leaving and ensure satisfaction and invite return
  • Notify manager of unhappy guests
  • Practice cost controls by weighing tickets and scanning merchandise
  • Stock, display and secure merchandise in storage areas
  • Reconcile tickets and merchandise inventory
  • Conduct merchandise inventory during and after shifts
  • Restock supplies and maintain cleanliness and organization of the Winner’s Circle
  • Set up displays to increase guest traffic and promote sales
  • Assist other team members as needed
  • Maintain a favorable working relationship with all team members to promote morale and productivity
  • Be at least 16 years of age

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location