Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
flexible scheduling
Job Description
Our company is a leading restaurant brand focused on delivering an exceptional dining experience to every guest who walks through our doors. We pride ourselves on maintaining a clean and welcoming environment, serving the highest quality food while providing superior customer service. With a firm commitment to operational excellence and a guest-first culture, we strive to ensure that our restaurant remains a preferred destination for food lovers. Established as a community-focused restaurant, we continuously adapt to meet the evolving needs of our customers and foster a collaborative team atmosphere among our employees.
The role of the Restaurant Supervisor I... Show More
The role of the Restaurant Supervisor I... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year experience in restaurant supervision or leadership role
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong leadership skills and ability to manage a team
- Knowledge of food safety regulations and standards
- Ability to handle cash and perform inventory duties accurately
- Excellent customer service skills
- Ability to communicate effectively with guests and staff
- Physical ability to lift up to 50 pounds
- Willingness to follow company policies and government regulations
- Ability to work under pressure and solve problems
- Must be professional in appearance and demeanor
- Availability to work up to 40 hours per week and to be relocated if necessary
Job Qualifications
- High school diploma or equivalent
- Previous restaurant supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Knowledge of food safety and sanitation standards
- Proficiency in cash handling and inventory management
- Ability to maintain composure in a fast-paced environment
- Basic computer skills for completing operational reports
- Problem-solving abilities
- Ability to lift up to 50 pounds
- Commitment to uphold company values and policies
Job Duties
- Work towards accomplishing team and company goals including assisting in all positions when needed
- Assist the General Manager with tasks as needed and direct operations in their absence
- Ensure excellent customer service and operational goals are consistently above standard via the Ops Scorecard
- Maintain Ops Scorecard goals including dissatisfaction at 5%, accuracy at 4%, WingYOU at 95%, and QSC at 5 Star
- Address all SMG customer cases within 24 hours including follow-up on outstanding cases
- Maintain a guest-first culture in the restaurant
- Work varying shifts and monitor hours to avoid unauthorized overtime
- Ensure team member compliance with company standards including handbook and uniform standards
- Achieve and maintain operational excellence by following all company procedures
- Train all team members fully including new hires
- Maintain 5-Star QSC status by correcting corporate QSC issues promptly
- Conduct weekly QSC self-evaluations and discuss results with management
- Maintain office supplies to par levels monthly
- Assist in monthly inventory counts
- Follow all cash management and handling policies
- Monitor paid outs, voids, and refunds during shifts
- Control food costs and manage product ordering to avoid shortages
- Monitor employee meal usage
- Assist in staffing and minimizing turnover including interviewing potential employees
- Delegate work duties during pre-shift huddles
- Complete Zenput tasks and forms on time
- Ensure restaurant safety including food safety and cleanliness
- Complete Time and Temperature logs as needed and verify all product dates
- Maintain professionalism at all times
- Act as problem solver and expedite when working without another supervisor
- Be able to lift up to 50 pounds
- Work maximum 40 hours per week unless approved by Area Coach
- Accept potential reassignment to different restaurant locations based on business needs
- Adapt to changing business needs and company policies as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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