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Wingstop Restaurant Supervisor II

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $20.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling

Job Description

The Restaurant Supervisor II role is an essential leadership position within a restaurant setting, designed to support the General Manager in overseeing and managing all daily operations. This role is typically found in the food service industry, particularly within establishments that prioritize delivering high-quality dining experiences to guests. The Restaurant Supervisor II steps into a pivotal gap by leading the restaurant's operations in the absence of the General Manager, ensuring smooth functioning and adherence to company policies and standards.

This restaurant supervisor role is more than just overseeing the floor. It involves maintaining a culture that emphasizes excellent customer ... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous restaurant supervisory or management experience
  • Strong leadership and team management abilities
  • Excellent communication skills
  • Ability to work flexible shifts
  • Capability to lift up to 50 pounds
  • Knowledge of company policies and operational procedures
  • Commitment to customer service excellence
  • Ability to use operational scorecard tools
  • Basic math and cash handling skills

Job Qualifications

  • Experience in restaurant or hospitality management
  • Proven leadership skills
  • Strong communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Knowledge of food safety and sanitation standards
  • Proficiency in cash handling and inventory management
  • Ability to train and develop team members
  • High school diploma or equivalent

Job Duties

  • Support the General Manager in daily restaurant operations
  • Direct operations in the absence of the General Manager
  • Enforce company and government policies
  • Communicate policy changes to employees
  • Maintain a guest-first culture
  • Ensure excellent customer service and meet operational goals
  • Assist in all positions as needed
  • Monitor and achieve Ops Scorecard goals
  • Address SMG customer cases within 24 hours
  • Ensure team compliance with standards
  • Train and onboard new Team Members
  • Conduct QSC self-evaluations and manage corrective actions
  • Manage inventory and order product accurately
  • Control food costs
  • Handle cash management and monitor paid outs, voids, and refunds
  • Assist in interviewing potential employees
  • Delegate duties and conduct pre-shift huddles
  • Complete Zenput tasks
  • Maintain safety, cleanliness, and food safety standards
  • Expedite when working alone
  • Lift up to 50-pound boxes
  • Work varied shifts and up to 40 hours per week

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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