Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
The Restaurant Supervisor I role is a pivotal position within the vibrant and dynamic environment of a fast-paced restaurant company dedicated to delivering exceptional guest experiences. This company operates multiple restaurant locations with a focus on maintaining high standards in food quality, customer service, and operational excellence. As an integral part of the restaurant management team, the Restaurant Supervisor I collaborates closely with the General Manager and Restaurant Supervisor II to ensure smooth day-to-day operations and uphold the company's culture and values.
This position is geared towards individuals who are passionate about the hospitality industry and possess strong leaders... Show More
This position is geared towards individuals who are passionate about the hospitality industry and possess strong leaders... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a supervisory role in a restaurant environment
- Ability to work varying shifts including nights, weekends, and holidays
- Strong leadership skills and ability to motivate a team
- Effective communication skills
- Capability to manage cash and follow cash handling procedures
- Physical ability to lift up to 50 pounds
- Commitment to adhering to company and government policies
- Willingness to work up to 40 hours per week with occasional approved overtime
- Availability to be transferred within the market if needed
- Ability to maintain professionalism at all times
Job Qualifications
- High school diploma or equivalent
- Previous supervisory or management experience in the restaurant or hospitality industry preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to enforce company policies consistently
- Customer service oriented with problem-solving abilities
- Experience with cash handling and operational controls
- Ability to work flexible shifts including weekends and holidays
- Knowledge of food safety and sanitation standards
- Ability to train and develop team members effectively
- Strong organizational and multitasking skills
- Physical ability to lift up to 50 pounds
- Basic computer skills and familiarity with operational scoring tools
- Commitment to maintaining safety and cleanliness standards
Job Duties
- Support the General Manager and Restaurant Supervisor II in day-to-day restaurant operations
- Direct operations during absence of senior leadership
- Maximize restaurant culture and guest experience while running shifts
- Enforce all company and government policies and communicate policy changes to employees
- Work towards accomplishing team and company goals while assisting in all positions as needed
- Ensure excellent customer service and meet operational goals via the Ops Scorecard
- Maintain dissatisfaction under 5 percent and accuracy above 96 percent
- Address all customer service cases within 24 hours
- Maintain a guest-first culture
- Work varying shifts and monitor hours to avoid unauthorized overtime
- Ensure team compliance with company standards and drive team engagement
- Achieve and maintain operational excellence while following procedures
- Train new team members and ensure all staff are trained fully
- Follow cash management policies and monitor cash handling
- Monitor paid outs, voids, and refunds during shifts
- Drive sales and control labor and food costs
- Manage employee meals appropriately
- Assist in staffing and minimizing turnover
- Delegate duties through pre-shift huddles
- Complete required forms and tasks in a timely manner
- Maintain safety and cleanliness
- Complete time and temperature logs and verify stock dates
- Ensure weekly and monthly cleaning schedules are met
- Manage repair work orders and equipment needs
- Oversee pest control measures
- Maintain professionalism in all communications
- Problem solve and expedite when required
- Be capable of lifting 50-pound boxes
- Work up to 40 hours per week unless approved otherwise
- Accept location changes within the market based on business needs
- Adapt to changes in company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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