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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $16.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
The hiring establishment is a well-known restaurant brand focused on delivering exceptional dining experiences through superior service and quality food. This company prides itself on maintaining a clean and welcoming environment while fostering a strong guest-first culture. As a significant player in the foodservice industry, it operates with a clear mission to satisfy every customer who walks into the restaurant by consistently exceeding expectations in food quality, cleanliness, and customer service standards. This company values teamwork, operational excellence, and adherence to company policies and government regulations, creating a workplace where employees feel valued and motivated to contribute to overall success.... Show More
Job Requirements
- High school diploma or equivalent
- experience in restaurant supervision or related field preferred
- ability to work flexible shifts including weekends and holidays
- excellent communication and interpersonal skills
- strong organizational skills
- ability to enforce company policies
- physical capacity to lift 50-pound boxes
- ability to handle cash and financial transactions accurately
- commitment to provide excellent customer service
- willingness to support team in various roles
- ability to use restaurant management software and tools
- adherence to food safety and cleanliness standards
Job Qualifications
- High school diploma or equivalent
- previous experience in restaurant supervision or management preferred
- strong leadership and communication skills
- ability to work varying shifts including nights and weekends
- knowledge of food safety and sanitation standards
- proven ability to manage customer service and operational metrics
- experience with cash handling and financial procedures
- ability to train and motivate team members
- problem-solving skills
- ability to maintain professionalism under pressure
- ability to work independently and as part of a team
- physical ability to lift up to 50 pounds
- familiarity with restaurant operational scorecards such as SMG, QSC, and WingYou
Job Duties
- Support the General Manager and Restaurant Supervisor II in daily restaurant operations
- direct operations in their absence
- maximize the restaurant culture and guest experience during shifts
- enforce company and government policies and communicate changes
- work towards accomplishing team and company goals
- assist in all restaurant positions as needed
- ensure excellent customer service and operational goals via "Ops Scorecard"
- maintain Ops Scorecard goals including dissatisfaction, accuracy, WingYOU, and QSC
- address all SMG customer cases within 24 hours on your shift
- maintain a guest-first culture
- work varying shifts and manage hours
- ensure team compliance with company standards
- achieve operational excellence and follow procedures
- train all Team Members fully, including new hires
- follow all cash management policies
- monitor paid outs, voids, and refunds
- drive sales and control labor and food costs
- monitor employee meals
- assist in staffing and reduce turnover
- delegate duties through pre-shift huddles
- complete Zenput tasks/forms timely
- ensure restaurant safety regarding food, personal, and cleanliness
- complete Time and Temperature logs and verify dates
- complete weekly and monthly cleaning
- maintain repair and equipment work orders
- manage pest control needs
- maintain professionalism with guests and staff
- problem solve as needed
- expedite when working without another supervisor
- able to lift up to 50-pound boxes
- work a maximum of 40 hours per week unless approved
- adapt to business needs and company changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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