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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
The Restaurant Supervisor I role is integral to supporting the daily operations of a restaurant, acting as a vital link between the General Manager and the restaurant team. This position typically exists within a bustling restaurant environment, where operational excellence, guest satisfaction, and team leadership are paramount. Restaurants today strive to provide not only excellent food and ambiance but also superior service that cultivates a loyal customer base and an enjoyable work culture for employees. A Restaurant Supervisor I helps uphold these standards by overseeing shifts, managing staff, and ensuring that all company and government policies are adhered to meticulously.<... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in restaurant operations or supervisory role
- ability to enforce company and government policies
- strong leadership and communication skills
- ability to work varying shifts
- capacity to lift up to 50-pound boxes
- adherence to safety and cleanliness standards
- willingness to work maximum 40 hours per week unless approved
- ability to handle cash management and operational duties
- commitment to customer service excellence
- problem-solving mindset
- flexibility to work at different restaurant locations based on business needs
Job Qualifications
- high school diploma or equivalent
- prior experience in restaurant supervision or leadership role preferred
- knowledge of food safety and sanitation standards
- strong communication and interpersonal skills
- ability to train and develop team members
- proficiency in cash handling and operational management
- problem-solving skills
- ability to work flexible shifts
- commitment to maintaining a guest-first culture
- leadership capability to manage and motivate a team
- understanding of labor and food cost control
Job Duties
- support the General Manager and Restaurant Supervisor II in day-to-day operations
- direct operations in absence of General Manager and Supervisor II
- enforce all company and government policies
- communicate policy changes to employees
- maintain guest-first culture
- assist in all positions when needed
- ensure excellent customer service and operational goals are met
- address all SMG customer cases within 24 hours
- monitor operations using the Ops Scorecard
- ensure compliance with company standards and policies
- provide training to new team members
- follow cash management and handling policies
- monitor paid outs, voids, and refunds
- drive sales and control labor and food costs
- delegate work duties through pre-shift huddles
- complete Zenput tasks and forms
- ensure restaurant safety and cleanliness
- maintain time and temperature logs
- oversee cleaning schedules
- manage repair work orders and equipment maintenance
- monitor pest control
- remain professional in all communications
- solve problems efficiently
- expedite when working without another supervisor
- lift boxes up to 50 pounds
- adhere to a maximum of 40 working hours per week unless approved
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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