Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Training and Development
performance bonuses
Job Description
The hiring establishment is a restaurant focused on delivering a superior dining experience to every guest that walks through its doors. This restaurant prides itself on maintaining a clean and welcoming environment, coupled with the highest quality food offerings. Being part of a dynamic and customer-driven industry, the restaurant is committed to operational excellence, striving to exceed customer expectations through attentive service and attention to detail. As part of a larger network or business model, this restaurant emphasizes teamwork, consistency, and adherence to company and government policies which ensure safety, quality, and guest satisfaction. The working environment is fast-paced and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year experience in restaurant supervisory role
- Ability to lift up to 50 pounds
- Ability to work flexible shifts including nights weekends and holidays
- Strong communication skills
- Ability to enforce policies and procedures
- Basic computer skills
- Must be able to work a maximum of 40 hours per week unless approved
- Must maintain professionalism and guest-first attitude at all times
- Willingness to adapt to restaurant location changes based on business needs
Job Qualifications
- High school diploma or equivalent
- Previous experience in a supervisory or leadership role in the restaurant or hospitality industry
- Strong knowledge of customer service principles and operational standards
- Ability to train and mentor team members effectively
- Familiarity with cash handling and restaurant financial procedures
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including evenings weekends and holidays
- Problem-solving skills and the ability to remain calm under pressure
- Basic knowledge of food safety and hygiene standards
- Proficiency in completing administrative tasks such as operational scorecards and reporting
Job Duties
- Responsible for working towards accomplishing team and company goals including being willing to assist in all positions when needed
- Ensure excellent customer service and operational goals are consistently above standard via the Ops Scorecard
- Maintain Ops Scorecard goals including dissatisfaction at 5 percent accuracy at 4 percent WingYOU at 95 percent QSC at 5 Star
- Ensure all SMG customer cases are addressed within 24 hours specifically those that are submitted on your shift
- Maintain a guest-first culture in the restaurant
- Work varying shifts from week to week
- Be aware of hours worked do not use overtime unless approved by Area Coach
- Ensure all team members are compliant with company standards while driving positive team member engagement and retention including handbook code of conduct uniform standards etc
- Achieve and maintain operational excellence while ensuring all company procedures are being followed
- Ensure all team members are fully trained in their positions including providing training to new team members
- Follow all cash management and cash handling policies during their shift including ensuring the team follows policies and procedures
- Monitor all paid outs voids and refunds on your shift
- Drive operational excellence by driving sales and controlling labor and food costs during shifts
- Ensure employee meals are appropriately utilized and monitored each shift
- Assist in keeping your restaurant fully staffed and minimize turnover by embodying our core values
- Delegate appropriate work duties to team members by conducting pre-shift huddles
- Complete Zenput tasks and forms fully and at the appropriate times
- Ensure the restaurant is always safe for both guests and employees including food safety personal safety and cleanliness
- Complete Time and Temperature log as needed and verifying all dates in the restaurant
- Ensure that weekly and monthly cleaning in the restaurant is completed
- Maintain all work orders for repairs and equipment for the restaurant via Upkeep and communicate to General Manager
- Manage all needs related to pest control
- Always remain professional when on company property and when communicating with guests team members leadership and office personnel
- Be a problem solver
- Expedite when working without another Supervisor ensuring a Supervisor or GM is always in Pilot position
- Must be able to lift up to 50-pound boxes
- Work a maximum of 40 hours per week unless approved by Area Coach
- Be flexible as all Restaurant Supervisors are hired for a specific market with restaurant location subject to change based on business needs
- Adapt to changes as business calls for it or as changes happen in the company
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: